HealthFirst · 1 day ago
IT Support Technician
Mukilteo, WA, US
Full-time
Onsite
Mid Level
$24.33/hr - $31.50/hr
3+ years expHealthFirst is dedicated to saving lives and is seeking an IT Support Technician to serve as the initial point of contact for all IT-related issues. The role involves troubleshooting, documenting IT issues, and providing technical support to end-users while ensuring compliance with software licensing agreements.
Health CarePharmaceutical
Responsibilities
Provide technical support and assistance to end-users via phone, email, chat, or in person experiencing problems with hardware, software, and other computer related issues. Track and report issues, escalate as appropriate, and help implement proactive, long-term solutions
Install, configure, and maintain computer systems, software applications, and peripherals, while documenting and tracking all support incidents and requests in a helpdesk ticketing system
Maintain user accounts, adds, removes, updates. Process and implement equipment and access in support of personnel moves, adds, and changes. Assist in on-going system audits to evaluate the utility and efficiency of system’s resources and communication components, and the effectiveness in meeting business goals and strategies
Make sure that all technology resources are available and in working order. This may include reimaging operating systems, installing software, handling warranty issues, and other related tasks
Create, modify, and maintain a current knowledge base
Ensure the company’s compliance with software end user licensing agreements. Enforce standards and accountability across all departments regarding software licensing
Provide recommendations for tools and technologies
Participate in special projects and perform other duties as required
Qualification
Required
Advanced understanding of Windows 10 operating system and related office suite software, as well as Windows Server Administration (2012/2016) and Linux/Unix fundamentals
Knowledge of network wiring and cabling standards, use of network switches and hubs
Familiarity with SQL, Power Shell, and Office 365
A patient demeanor and excellent communication and customer service skills
Ability to work collaboratively with technical and non-technical team members
Works with clients over the phone to investigate issues and provide solutions
Ability to multi-task with a strong attention to detail
3+ years working with helpdesk ticketing systems and remote support tools
Preferred
Associate degree in computer science or 3 – 5 years of related training or experience is preferred
Company
HealthFirst
Health First provides emergency medical kits and sharps management services.
51-200 employees
H1B Sponsorship
HealthFirst has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Donald Cohen
Chief Clinical Officer
Hunter Alford
Henry Schein Solutions Partner / HealthFirst Rep
Recent News
2025-01-16
Company data provided by crunchbase