Scalence L.L.C. · 3 days ago
Help Desk Support - Sr
Richmond, VA
Full-time
Hybrid
Senior Level
5+ years expScalence L.L.C. is a company seeking a Senior Help Desk Support professional. The role involves providing top-notch customer-focused support, resolving internal end user issues, and utilizing ServiceNow for ticket management.
Information Technology & Services
Responsibilities
Help users complete provisioning and onboarding technology set-up
Provide application support through remote access tools to resolve internal end user issues
Top notch customer focused support
Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
Monitor and respond quickly and effectively to calls received to the *** Onboarding team
Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Remotely access and support end user machines to achieve first call resolution
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Excellent written and verbal communication skills
Qualification
Required
5+ years of Technical Support experience
High School Diploma, GED, equivalent certification or military experience
At least 1 year of remote help desk support experience
Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience
Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
1+ year of experience with IT ticketing platforms (ex. ServiceNow)
Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
ITIL Certification
2+ years of remote help desk support experience
1+ years of experience with Active Directory services integration
1+ years of experience with Google suite applications
1+ years of experience in MDM solution (Airwatch)
ITIL certification or A+ certification
Mac Integration Basics Certificate or 2+ years of equivalent Mac support experience
Windows 10 Certificate or 2+ years of equivalent Windows OS support experience
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase