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Henry AI (YC S24) · 1 day ago

Sr. Sales Engineer

New York, NY

Full-time

Onsite

Mid, Senior Level

3+ years exp

Henry AI is the fastest growing vertical AI proptech company in the world, and they are seeking a Head of Onboarding to ensure the successful onboarding of new accounts. This role involves managing the onboarding process, educating customers on product features, and collaborating with teams to enhance the customer experience.

Generative AIReal EstateSaaS

Responsibilities

Manage the end to end onboarding process for all new customers, ensuring a smooth transition to Henry AI

Interpret problems before the customer can even call them out to make sure there is no room for the customer to fail. Watch the logs, do the hand holding, build the relationship, whatever it takes

Educate customers on the most important product features and, more importantly, what it takes to be successful as a customer on Henry

Monitor customer engagement and proactively address any issues or concerns

Collaborate with the customer success and sales teams to ensure a cohesive customer experience

Provide feedback to the product team to enhance the onboarding process

Qualification

Customer onboardingCustomer successSales experienceImplementation experienceAI product familiarityCommunication skillsInterpersonal skillsOrganizational skills