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Caterpillar Inc. · 2 days ago

IT Analyst - Technical Infrastructure

Decatur, IL

Full-time

Onsite

Entry, Mid Level

$87K/yr - $131K/yr

2+ years exp

Caterpillar Inc. is a global leader in technology and innovation, and they are seeking an IT Analyst to maintain and optimize their IT infrastructure. This role involves ensuring high availability of IT systems, providing technical support, and collaborating with cross-functional teams to align IT solutions with business needs.

ConstructionMachinery ManufacturingManufacturingMechanical Engineering

No H1B

U.S. Citizen Only

Responsibilities

Maintain and optimize IT systems—including servers, PCs, mobile devices, and networks—to ensure high availability, reliability, and performance. Respond promptly to IT service needs in alignment with IT Service Management (ITSM) principles

Evaluate current systems and design improvements that follow industry best practices and regulatory requirements

Provide technical support and troubleshooting for hardware, software, middleware applications, and machine configurations. Resolve recurring issues, implement long‑term fixes, and address IT and OT cybersecurity challenges. Support may be required during off‑shifts or weekends to ensure uninterrupted operations. This role participates in a 24‑hour on‑call rotation

Manage hardware and software updates, upgrades, vulnerability remediation, and system migrations to improve efficiency, cost‑effectiveness, and security

Collaborate with cross‑functional teams to align IT solutions with business needs. Participate in project planning and execution while demonstrating strong teamwork and communication skills

Qualification

IT systems analysisTechnical troubleshootingHardware infrastructureSystem testingDocumentation & complianceCommunicationProblem-solving skillsTime-management skillsCollaborative mindset

Required

Ability to solve complex technical challenges and maintain current knowledge of evolving technologies

Strong communication and problem-solving skills with the ability to advise customers on products, technologies, and solutions

Capable of analyzing and documenting business requirements for system or software projects

Understanding of computer architecture, systems programming, and hardware integration across platforms

Basic knowledge of network components and protocols (e.g., LAN, wireless)

Ability to design, plan, and execute system testing strategies to ensure software and infrastructure quality

Knowledge of operating systems, database management, communication protocols, and development tools

Ability to anticipate, diagnose, and resolve issues across hardware, software, and applications

Experience creating technical documentation and user guides, and ensuring adherence to IT security policies

Bachelor's degree in Computer Science, Computer Engineering or any technical related degree

2–5 years of experience in IT systems analysis, infrastructure support, or similar roles—preferably in a manufacturing environment

Strong time-management skills, the ability to work independently, and a collaborative mindset

Demonstrated adaptability in shifting priorities and workloads

Commitment to a safety‑first mindset

Ability to lift and move small IT equipment (e.g., laptops, network devices), typically under 50 lbs

Comfort working at elevated heights, such as on large equipment or in lifts

Willingness to work in a manufacturing environment with exposure to large machinery, welding and grinding operations, heavy overhead lifts, robotics, and loud noise

Use of required Personal Protective Equipment (PPE), such as steel‑toe shoes and head protection