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Compucom Staffing · 1 day ago

IT Technician

Plainfield, IL

Full-time

Onsite

Entry Level

$24.75/hr - $36/hr

1+ years exp

Compucom Staffing is seeking a qualified IT Technician to join their client’s team for an onsite position in Plainfield, IL. The role involves providing effective diagnostic evaluation of end-user customer needs and resolving technical issues to ensure customer satisfaction.

ConsultingDeliveryInformation TechnologyStaffing Agency

No H1B

Responsibilities

Assure continuity of the computer system for all system users

Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service

Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc

Provide support of a Google based business, using Google business applications

Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications

Set up equipment for employees, or assist moving equipment around

Must be able to coordinate with software and hardware vendors to resolve any technical issues

Develop training materials and procedures, and / or train users in the proper use of hardware and software

Provide solutions in a timely fashion for issues that may arise with all client applications

Log and track support calls in client Incident Management system, prioritize and escalate tickets as required to ensure customer satisfaction

Identify trends in the support calls and develop documentation to address the most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity

Recommend changes in software and hardware to improve computer capabilities

Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Performs other duties as assigned

Qualification

MS Windows Desktop OSMS Windows Server OSGoogle WorkspaceActive DirectoryTCP/IP networkingApple mobile supportAndroid mobile supportTelephone presenceService oriented attitudeMultitasking abilityOrganizational skillsCommunication skillsDecision making

Required

Minimum 1 to 3+ years of related work experience

Must be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP / IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace

Must be able to support Apple and Android mobile phones

Frequent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing is required

Frequently lift and / or move items over 50 pounds

Excellent telephone presence with organized follow-up skills

Ability to multitask - Sense of urgency; maintain a positive attitude

Strong user-centric focus; service oriented attitude

Must have strong verbal and written communication skills

Must have organizational skills

Be proficient in decision making and take initiative