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UB Greensfelder · 1 day ago

Collection Specialist

Cleveland, OH

Full-time

Onsite

Entry, Mid Level

$50K/yr - $60K/yr

2+ years exp

UB Greensfelder is an AM Law 200 super-regional law firm focused on delivering superior legal solutions. The Collection Specialist will manage the collection process for assigned accounts, work closely with attorneys and clients, and ensure adherence to firm guidelines while resolving payment issues.

Law EnforcementLegalProfessional Services

Responsibilities

Manage the collection process for an assigned portfolio following firm and client guidelines ensuring client and attorney preferences are appropriately considered

Establish effective business relationships with internal and external clients

Work with attorneys to develop collection/payment plans on past due accounts

Work with attorneys to resolve disputed receivables

Directly contact clients regarding past due balances

Consistently resolve client payment issues informing Collections Manager of serious nonpayment issues

Provide feedback to management on possible areas of improvement and make recommendations to implement improved processes

Use and create business reports as tool to manage daily work and update department manager and the firm as needed

Respond to information requests from internal and external clients

Backup Credit and Collection Manager as required

Other duties as assigned

Qualification

Collection experienceAderant systemMicrosoft OfficeGeneral accounting knowledgeCommunication skillsProblem-solving skillsTime managementInitiative

Required

Bachelor's degree or equivalent related experience in business, accounting, or finance with a minimum of two years collection experience in a professional services environment

A commitment to providing superior service to the firm's attorneys, advisors, and staff while maintaining an atmosphere of teamwork and continuous improvement

Strong, professional communication verbally and through email

Ability to organize time, prioritize workload effectively, and work independently

High degree of initiative and problem-solving skills with confidence to make independent decisions within prescribed parameters

Ability to apply complex mathematical concepts to compute, reconcile balances, verify numerical data, and prepare various billing and collection reports

High proficiency with Microsoft Office applications (Excel, Word, Outlook)

Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Strong initiative to proactively increase value to the position; willingness and ability to assume new tasks and responsibilities

General accounting knowledge