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LanceSoft, Inc. · 2 weeks ago

Operations Clerk-II

San Francisco, CA

Full-time, Contract

Hybrid

Entry, Mid Level

2+ years exp

LanceSoft, Inc. is piloting a new offering in the health sector, and they are seeking an Operations Clerk-II to join a small team responsible for ensuring successful deliveries with a 0% error rate. This role focuses on Live Operations, requiring strong communication and organizational skills to address issues and maintain exceptional service quality.

Information Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Address merchant & dasher issues with empathy and urgency - over the phone, SMS and email

Proactively identify issues and potential failures and implement mitigation tactics

Execute workflows that ensure we meet exceptional SLAs - Identify trends & communicate findings to the broader teams to improve our processes –

Develop a deep expertise in our product, processes, systems, tools - Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

Qualification

Customer service experienceTechnical fluencyProblem solvingGoogle SheetsMulti-taskingEmpathyTyping speed 40 WPMG-SuiteSlackAtlassianSalesforceEffective written communicationOrganizational skills

Required

You have a Bachelor's degree or equivalent amount of work experience

You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or healthcare

You are a highly-motivated individual that can work independently

You are a natural problem solver, willing to triage problems that may not have a pre-defined solution

You can speak fluent English and have above average technical fluency (typing speed of 40 WPM)

You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using client brand voice and tone

You are above average in technological fluency - and are especially comfortable with Google Sheets

Preferred

Familiarity with G-Suite, Slack, Atlassian, Salesforce

Company

LanceSoft, Inc.

Glassdoor4.1

Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.

Founded in 2000

Herndon, Virginia, USA

5001-10000 employees

http://www.lancesoft.com/

H1B Sponsorship

LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (55)

2024 (32)

2023 (23)

2022 (25)

2021 (60)

2020 (80)

Funding

Current Stage

Late Stage

Leadership Team

Ram Karuppusamy

Chairman & CEO

Simon Dealy

Chief Financial Officer

Company data provided by crunchbase