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SVS Vision · 1 day ago

SVS Vision - Office Manager - Gaylord, MI

Gaylord, MI

Full-time

Onsite

Mid Level

SVS Vision is a Michigan-based company that has been helping customers lead better lives through better vision since 1974. They are seeking an Office Manager responsible for managing, training, and coaching staff while ensuring excellent customer service and overseeing store operations.

Health Care

Comp. & Benefits

Responsibilities

Provide a unique and excellent customer service experience for each patient

General optician and receptionist duties

Meet and exceed stores sales goals

Assigning KPI’s to staff

Answering phones to assist patients

Scheduling appointments/managing the appointment book

Coaching, training, and developing employees

Day-to-day store operations

Weekly and monthly reporting

Managing employee payroll hours

Enforcement of corporate policies and procedures

Ability to participate in an active and busy environment

Qualification

Customer serviceOptical knowledgeLeadershipMerchandiseProblem-solvingOrganizational skillsProfessional communicationAttention to detailAdaptabilityTeamwork