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UI Health · 1 day ago

Customer Service Representative - Endocrinology Clinic

Chicago, IL, US

Full-time

Onsite

Entry Level

3+ years exp

UI Health is a comprehensive healthcare provider in Illinois, dedicated to health equity. They are seeking a Customer Service Representative to perform customer service functions, assist with patient inquiries, and ensure efficient service delivery in the Endocrinology Clinic.

Health CareHospital

Responsibilities

Accepts, screens and routes incoming calls. Makes appointments in person and by telephone. Consults with related departments in order to coordinate efficient and expedient access to services

Provides accurate information related to Department and Medical Center services and functions to patients, visitors and staff. Responds to more complex inquiries related to scope of services available, policies and procedures for patients, visitors and staff

Collects and verifies customer information, in the electronic medical record, in order to expedite delivery of services

Assists with orientation and ongoing training of staff in customer service

Responds to complex complaints received at the departmental level and routes them appropriately

Conducts primary research of complaints received

Produces/formats correspondence for follow-through/tracking of complaints received

Greets, assists and directs patients, visitors, and staff. Conducts assessment of customer service needs and makes arrangements to ensure needs are met

Collect customer payment and process. Reconciles payments, notifies management of discrepancies

Verifies, inputs, retrieves and/or reconciles data (e.g. registration, insurance, charges, etc.) using automated and manual systems

Runs basic reports to verify/reconcile data

Reviews and evaluates primary performance data

Participates on departmental and/or interdepartmental customer satisfaction teams as required

Inventories and orders supplies

Monitors compliance to Departmental, Hospital and regulatory standards

Assists other staff with support

Adheres to and the Medical Center’s Code of Conduct and remains in compliance with all required trainings

Perform other related duties and participate in special projects as assigned

Qualification

Customer service experienceHealthcare administrationPublic relationsOffice administrationBusiness operations

Required

High school diploma or equivalent

Any one or combination totaling three (3) years (36 months) from the following categories: college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months), Associate's Degree (60 semester hours) equals eighteen months (18 months), 90 semester hours equals two (2) years (24 months), Bachelor's degree (120 semester hours) equals three (3) years (36 months)

Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience