Bright Horizons · 1 day ago
Senior IT Applications Support Analyst - Microsoft Dynamics CRM
Newton, MA
Full-time
Hybrid
Mid, Senior Level
$65K/yr - $84K/yr
3+ years expBright Horizons is a leading education and care company that helps employees thrive at work and at home. The Sr. IT Application Support Analyst supports the continued development and maintenance of the Dynamics CRM cE, performing second level application troubleshooting, issue resolution, and assisting in technical implementation of new clients.
E-LearningEdTechEducationHealth Care
No H1B
Responsibilities
Implement and support medium-to-large scale projects while working directly with technical and functional business teams
Log, manage, and resolve D365 support tickets
Develop and maintain user documentation and training materials to promote self-service and adoption
Customize entities, forms, views, dashboards, workflows, business process flows, and security roles
Work with developers to manage custom plugins, workflows, and API integrations
Provide day-to-day support to end users, troubleshoot issues, and coordinate with Microsoft support when necessary
Manage user accounts, licenses, roles, and permissions to maintain security and compliance
Triaging and/or resolving issues as a member of the Application Support team
Work with internal and external technical staff and vendors
Work with external vendors to troubleshoot and resolve internal applications
Design and implement Steady State support tools for day-to-day maintenance of the EdAssist tool
Assist in creation of application troubleshooting documentation
SLA Management and Enforcement with consistent delivery of excellent customer service
Respond to client service requests that range from ad-hoc reporting using SQL Server Reporting Services to system enhancement requests that require opening a ticket for system development
Support payroll and data validations for multiple clients to ensure accurate data is being reported
Validate interface transmissions and the execution of various batch processes
Configure, validate and deploy the Single Sign On (SSO) functionality using SAML
Qualification
Required
3+ years administering Dynamics 365 CE / CRM in large enterprise environments
Bachelor's Degree in Computer Science or related field or 3 additional years of experience would be considered in lieu of the applicable degree
Preferred
Background in providing technical application support for web applications
Excellent communication skills, ability to communicate with a wide variety of people both written and verbal
Previous experience in troubleshooting application-related problems
Strong analytical skills
Strong knowledge and understanding of the following:
Web based applications
SQL Server 2008/2012/2017
Microsoft Office products
Test management (test planning, test execution, defect/issue resolution)
Experience with Help Desk support
Experience with Dynamics CRM a plus
Technical Skills
3+ years of SQL development experience
ETL: SQL Server Integration Services
SSRS and SSIS package development
Single Sign On: SAML (1.1, 2.0), AES
Security/Encryption: PGP, RSA Cryptography
Databases: SQL Server 2008/2012/2017
Design Tools: Microsoft Visio
Productivity Tools: Microsoft Word, Excel, PowerPoint
Proficiency in Power Platform components such as Power Automate, Power Apps, and Power BI is highly desirable
Strong knowledge of D365 CE architecture, configuration, security model, and customization tools
Experience with data migration tools (e.g., Data Import Wizard, SSIS, KingswaySoft)
Experience with D365 CE customization (fields, forms, workflows, security roles)
Strong data handling skills (importing/exporting/validating data)
Benefits
Medical, dental, and vision insurance
Paid vacation, sick, holiday, and parental bonding leave
401(k) retirement plan
Long-term and short-term disability insurance
Life insurance
Money-saving discounts and financial planning tools
Tuition assistance and education coaching
Caregiving support and resources for the children and adults in your family
Company
Bright Horizons
Bright Horizons provides education and child care to fit the way people learn, live and work today.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.43B2025-08-21Post Ipo Debt· $450M
2018-03-26Post Ipo Secondary· $390.88M
2017-11-09Post Ipo Secondary· $262.5M
Leadership Team
Kara Conley
Vice President, Care Delivery
Recent News
2025-11-12
Business Wire
2025-11-05
MarketScreener
2025-10-31
Company data provided by crunchbase