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SlateRx · 1 month ago

Client Services Executive

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $125K/yr

3+ years exp

SlateRx is a company that provides affordable pharmacy benefit programs to various groups throughout the United States. They are seeking a Client Services Executive to manage client relationships, enhance client satisfaction, and contribute to the organization's growth by leading the client services team and collaborating with cross-functional teams.

ConsultingEmployee Benefits

Responsibilities

Manage overall relationship with assigned PBM clients

Maintain regular contact with clients, client representatives, and internal account team members regarding ongoing pharmacy operations

Serve as the initial point of contact for day-to-day operational inquiries, either from clients directly or internal team members on behalf of the client

Serve as liaison to client’s advisors and external constituents, as required

Lead and facilitate all client meetings, including quarterly and annual business reviews

Partner with the Implementation team during new client implementations to ensure a seamless transition

Gather client requirements for annual open enrollment processes, including benefit changes and customized requirements

Participate in client webinars, training, and forums to educate clients on SlateRx's PBM solution

Travel to client sites for Open Enrollment or Benefit Fairs as needed

Identify trends within issues and collaborate with operations team and vendor partners for preventive measures

Ensure all requirements and deliverables are met and sent to the client accurately and timely

Track and identify issues and risks not meeting contractual obligations

Support standardization efforts across accounts and work in multidisciplinary teams to implement operational enhancements

Provide ongoing support, including interpreting plan design, resolving inquiries, claims, benefit, and enrollment issues

Maintain an understanding of industry trends and provide clients with insights and recommendations on how SlateRx's solutions address those trends

Performs miscellaneous job-related duties as assigned

Qualification

PBM service modelClient managementPharmacy benefits administrationCommunication skillsProblem-solvingProject leadershipStakeholder collaborationSpreadsheet toolsPresentation toolsDetail-orientedOrganizational skills

Required

Deep familiarity with PBM service model

Detail-oriented, consultative, strong presenter

Excellent communication and organizational skills

Ability to bring stakeholders together to identify solutions to challenges

Client management skills, pharmacy benefit knowledge

Effective and creative problem-solver

Ability to prioritize and manage through change

Ability to lead projects and influence others even without direct reporting line ownership

Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides)

3-5 years minimum of previous experience in pharmacy benefits administration, operations, or related discipline with an emphasis on client facing work. Specific experience working with HR buyers (benefits manager, VPHR, etc.) and PBM implementations a plus

Bachelor's degree or relevant experience