Apply on Employer Site

Vanguard · 1 day ago

Ultra High Net Worth Client Case Representative, Senior Associate

Charlotte, NC

Full-time

Hybrid

Mid Level

$84K/yr - $92K/yr

3+ years exp

Vanguard is a leading financial services company dedicated to the long-term financial well-being of its clients. They are seeking a Senior Associate to serve as the initial contact for Ultra High Net Worth clients, providing investment guidance and resolving complex account issues while collaborating across teams to enhance the client experience.

FinanceFinancial Services

No H1B

Responsibilities

Serve as the initial contact for UHNW clients, resolving complex account issues and providing investment guidance

Use the Professional Selling Skills framework to identify client needs and share insights with Relationship Managers

Deliver high-quality, efficient service while anticipating client needs and offering proactive solutions

Collaborate across teams to maintain and enhance the UHNW client experience

Document client and team feedback to support continuous service improvement with the business

Build expertise in Vanguard products, services, and industry trends to guide clients effectively

Qualification

FINRA Series 7 licenseSeries 66 licenseFinancial Services experienceClient service experienceConsultative sales modelBuilding trustRapportInvestment guidancePortfolio allocation discussion

Required

Minimum of three years' experience in Financial Services; client service experience preferred

Undergraduate degree or equivalent combination of training and experience

Active SIE and FINRA Series 7 license, and either the Series 66 or the ability to obtain the Series 66 within 90 days of joining

Ability to build trust and rapport with clients, using a consultative sales model to uncover needs and deliver meaningful solutions

Confidence in discussing portfolio allocation, investment cost basis, asset location, and mutual fund trade basics

This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties