Apply on Employer Site

Infosys · 5 months ago

Process Specialist

Indianapolis, IN

Full-time

Onsite

Entry Level

2+ years exp

Infosys BPM Limited is a subsidiary of Infosys Limited that provides transformative business process management services globally. The Process Specialist role involves handling field operation needs related to facility maintenance, guest services, and IT support to ensure business continuity.

ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware

H1B Sponsor Likely

Responsibilities

Provide immediate assistance by phone for IT-related application or hardware failures

Provide first-level phone support of facility maintenance issues

Track and follow-up on exiting or repetitive trouble tickets

Enter all field issues into call tracking software complete with troubleshooting steps and additional information and dispatch, as applicable

Provide exceptional customer service to our guests and team members

Perform additional duties as assigned

Qualification

Help Desk experiencePOS Help Desk experienceAdvanced networking skillsHigh-level computer knowledgeSuperior Customer Service SkillsClear Communication skillsTeam-oriented approach

Required

HS Diploma, GED or equivalent

Minimum 2 years Help Desk / Call Center experience

Preferred

Superior Customer Service Skills

POS – Point to Sale Help Desk experience

Clear Communication skills

Team-oriented approach

High-level computer knowledge in both hardware and software

Advanced networking skills

Company

Infosys

Glassdoor3.7

Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services.

Founded in 1981

Bangalore, Karnataka, IND

10001+ employees

http://www.infosys.com

H1B Sponsorship

Infosys has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5770)

2024 (5904)

2023 (7774)

2022 (7652)

2021 (5598)

2020 (9512)

Funding

Current Stage

Public Company

Total Funding

$200M

Key Investors

ChrysCapital

2012-12-12IPO

2008-07-10Post Ipo Equity· $200M

Leadership Team

Salil Parekh

Chief Executive Officer and Managing Director

Anant Adya

Executive Vice President

Recent News

IndiaTimes

Is the worst over for India's $200 billion-plus exporting powerhouse?

2026-01-17

Techcircle

It's a wrap: News this week (Jan 10-16)

2026-01-17

Indian Express

Infosys’ profit falls 2.2% in Q3 under the impact of new labour codes

2026-01-16

Company data provided by crunchbase