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Accenture · 1 day ago

Premium Assistance Investigation Specialist

San Antonio, TX

Contract

Onsite

Entry Level

$18/hr - $22/hr

2+ years exp

Accenture is seeking qualified contractors for the role of Premium Assistance Investigation Specialist. The individual will ensure program eligibility for members by reviewing documentation and conducting investigations while maintaining communication with clients and employers.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Conduct research and investigations to gather all necessary information for case evaluations

Review and analyze client documentation (e.g., paystubs) to determine eligibility for monthly reimbursement

Communicate with PA members and employers to request missing or invalid documentation and clarify changes

Respond to incoming calls and inquiries from clients and employers while maintaining professional standards

Ensure accurate and timely eligibility determinations for Premium Assistance cases

Meet or exceed daily productivity goals and assist with escalations as needed

Support process improvements and contribute to training new team members

Maintain compliance with professional standards

Qualification

Analytical skillsCustomer service experienceProblem-solving skillsCase Management SoftwareProcess improvementBasic computer applicationsInterpersonal skillsCritical thinking