Senior Project Manager – Customer Transformation Program jobs in United States
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Blue Star Partners · 1 day ago

Senior Project Manager – Customer Transformation Program

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$100/hr - $130/hr
date7+ years exp

Blue Star Partners is seeking experienced Senior Project Managers to support a large-scale, customer-facing transformation program. The role focuses on driving execution across customer experience, CRM, billing, and customer service platforms, requiring a strong delivery-oriented Project Manager who can effectively partner with business leaders and technology teams.

ConsultingE-LearningProject Management
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Lead execution of customer transformation initiatives aligned to assigned workstreams
Drive delivery across customer-facing systems and processes, including website interfaces, CRM platforms, billing workflows, IVR and call center technologies, and customer service operations
Develop and manage detailed project plans, milestones, risks, and dependencies
Track progress across internal teams and external vendors, ensuring accountability and timely resolution of issues
Facilitate collaboration across business, IT, customer service, billing, and digital teams
Provide clear and consistent status reporting to leadership and stakeholders
Identify delivery risks, dependencies, and gaps impacting customer experience and drive corrective actions
Ensure initiatives align with broader customer experience strategy and transformation objectives

Qualification

Customer TransformationCRM PlatformsProject ManagementSAPCustomer Billing SystemsIVR PlatformsCall Center TechnologyCross-Functional Team ManagementStakeholder ManagementCommunication Skills

Required

7+ years of experience leading complex, enterprise-scale projects or programs
Proven experience supporting customer transformation or customer experience initiatives
Experience working with CRM platforms and customer data workflows
Strong execution mindset with demonstrated ability to drive delivery and accountability
Experience managing cross-functional teams across business and technology organizations
Excellent communication, stakeholder management, and facilitation skills

Preferred

Experience working with SAP in a customer, billing, or order-to-cash context
Experience with customer billing systems, IVR platforms, or call center technology
Background in customer service operations or digital customer experience initiatives
Experience in utilities, energy, or other regulated industries is a plus

Benefits

ICHRA health benefit option available

Company

Blue Star Partners

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Blue Star Partners is a consulting company that provides leadership development, project management and organizing for innovation.
dateFounded in 2002
location
Chicago, Illinois, USA
people-size11-50 employees
web-link
https://www.bluestarpartners.com/

Funding

Current Stage
Early Stage

Leadership Team

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Jamal Baggett
Partner
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Recent News

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