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Valley Hope Addiction Treatment & Recovery · 3 days ago

IS-Healthcare Software System Administrator

Parker, Colorado, United States

Full-time

Hybrid

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

Valley Hope Addiction Treatment & Recovery is seeking a Healthcare Software Systems Administrator to join their Information Services team. This role will serve as the primary administrator for the organization's core healthcare software solutions, providing technical support and managing system configurations to enhance operational efficiency.

Addiction TreatmentHealth CareNon ProfitRehabilitation

Responsibilities

Serves as the primary administrator for the organization’s core healthcare software solutions, including Electronic Medical Record (EMR), Customer Relationship Management (CRM), and Revenue Cycle Management (RCM) systems, third-party add-ons, and integrations such as AI-powered tools, medication management applications. Provides administrative support for other organizational software systems as assigned

Manages day-to-day healthcare software system configuration, user administration, template and form builds, and release communication

Provides technical support to end users by troubleshooting system issues, offering guidance on functionality, and escalating out-of-scope problems to vendor technical support under Manager direction. Submits and tracks vendor support tickets through their full lifecycle to ensure timely resolution

Creates and maintains user access roles, security permissions, and system templates to support workflows and regulatory compliance

Coordinates and communicates system releases, updates, and enhancements to stakeholders; ensures proper testing and validation of internally controlled changes before implementation

Submits and tracks trouble tickets and enhancement requests with software vendors; communicates directly with vendor technical support teams for resolution of operational issues, under Manager direction

Performs hands-on configuration and backend system support; collaborates with the Business System team to optimize workflows

Provides system-focused training on functionality, configuration changes, and new features; collaborates with SMEs and training staff to ensure technical content is integrated into organizational training programs

Attends vendor user conferences, training sessions, and professional development opportunities to stay current with system capabilities and best practices

Participates in organizational change committee meetings as a subject matter resource, providing technical expertise on system-related process improvements and implementations without decision-making authority

Works closely with the Manager to support operational vendor communications for ticket resolution and troubleshooting; does not manage vendor performance or contracts

Performs functional requirements analysis and technical testing of system changes to ensure they meet organizational needs and regulatory requirements

Performs configuration and technical testing of AI-enabled application features under Manager direction; provides results to the Manager for review

Maintains audit trails of system changes and documents recurring or complex issues; identifies trends and contributes to knowledge base resources

Supports security audits and enforces established policies and safeguards to meet HIPAA and other regulatory requirements

Qualification

Healthcare information systemsElectronic Medical Records (EMR)Customer Relationship Management (CRM)Revenue Cycle Management (RCM)EHR system configurationTechnical supportHealthcare workflowsRegulatory requirementsAnalytical skillsCustomer service orientationMS Office proficiencyProblem-solving skillsCommunication skillsCollaboration skillsCritical thinking skills

Required

Associate degree in healthcare information management, computer science information technology, or related field; or equivalent work experience

Two (2) plus years of work experience in healthcare information systems, Electronic Medical Records (EMR), Customer Relationship Management (CRM), and/or Revenue Cycle Management (RCM) administration, or healthcare IT support

Experience with EHR system configuration, user management, and technical support

Knowledge of healthcare workflows, clinical documentation, and regulatory requirements (HIPAA, 42 CFR Part 2, Joint Commission, etc.)

Valid unrestricted driver's license

Preferred

Bachelor's degree in healthcare information management, computer science, information technology, or related field

Four (4) or more years of experience in healthcare information systems, with demonstrated expertise in the administration and support of Electronic Medical Records (EMR), Customer Relationship Management (CRM), and Revenue Cycle Management (RCM) systems

Previous experience with vendor management and technical support coordination