Value Store It Self Storage · 5 months ago
Asst. Facility Manager - Customer Experience Leader (Full Time)
Clearwater, FL
Full-time
Onsite
Mid Level
$18/hr - $19/hr
3+ years expValue Store It Self Storage is a leading name in the Southeastern US self-storage industry, seeking a dedicated and proactive Facility Manager to ensure the smooth operation of their properties. The role involves driving sales, exceeding customer expectations, managing financial responsibilities, and leading a team to maintain high standards of facility management.
Real EstateRentalSelf-Storage
Responsibilities
Driving Sales & Occupancy: Skillfully convert phone and walk-in inquiries into rentals, effectively showcasing the benefits of Value Store It solutions and maximizing unit occupancy
Financial Stewardship: Accurately handle cash, manage daily bank deposits, oversee accounts receivable, and implement collections strategies to support our financial goals
Exceeding Customer Expectations: Provide exceptional service by greeting customers warmly, resolving their concerns promptly, and proactively presenting our offerings. You'll be the ultimate point of contact for customer satisfaction
Operational Precision: Maintain accurate customer records, proficiently utilize our computer systems, manage administrative tasks, and ensure overall operational efficiency
Comprehensive Facility Management: Oversee all aspects of the facilities’ appearance and functionality, including curb appeal, daily lock checks, preventative maintenance, and guiding Maintenance Workers. You'll ensure our properties meet the highest standards of cleanliness, safety, and functionality. This includes conducting regular inspections and coordinating repairs
Community Engagement: Actively promote Value Store It Self Storage within the local community, building relationships and enhancing our brand presence
Team Leadership & Development: Provide guidance and support to on-site staff (e.g., Maintenance Workers), fostering a collaborative and high-performing team environment. This role acts as the primary leader when the Property Manager is off-site, and takes initiative to develop new processes and procedures for improved operational workflow
Qualification
Required
High School Diploma/GED or equivalent; Associate's or Bachelor's degree preferred
Minimum of three years of experience in a customer-facing leadership role, direct sales, retail management, or facility operations
A positive attitude, strong integrity, and the ability to adapt to new challenges and lead a team effectively
Excellent verbal and written communication skills to effectively interact with customers, management, and staff
Proficiency in Microsoft Windows environments; experience with QuickBooks or similar property management software is a plus
A valid driver's license and willingness to travel to different sites as needed for operational oversight
Proven ability to work effectively with minimal supervision, demonstrating strong initiative and problem-solving skills
Prior supervisory or management experience is highly valued
Preferred
Associate's or Bachelor's degree
Benefits
Health, Vision, and Dental Insurance
Complimentary Life Insurance
Complimentary Short-Term Disability
401(k) with Company Matching
3 weeks of Paid Time Off
Profit Sharing
Holiday Pay
Holiday Bonuses
Generous Monthly Incentive Programs
Opportunities for Professional Development and Growth
Company
Value Store It Self Storage
Value Store It is committed to meeting all of your storage needs.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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