Gene Ptacek & Son Fire Equipment ยท 1 day ago
Route Coordinator / Customer Service Professional
Brooklyn, OH
Full-time
Onsite
New Grad, Entry LevelGene Ptacek & Son Fire Equipment is seeking a Route Coordinator / Customer Service Professional to support daily operations by coordinating routes and providing excellent customer service. The role involves managing communication with drivers and field staff, resolving customer inquiries, and maintaining accurate route information.
Public Safety
Responsibilities
Coordinate and schedule daily routes to ensure efficient and timely service
Communicate with drivers/field staff regarding route changes, service issues, and schedules
Serve as a primary point of contact for customers via phone, email, or dispatch systems
Resolve customer inquiries, complaints, and service requests professionally and promptly
Enter, update, and maintain accurate customer and route information in company systems
Monitor route performance and report delays or issues to management
Assist with billing questions, service confirmations, and account updates as needed
Collaborate with operations and management to improve efficiency and customer satisfaction
Qualification
Required
High school diploma or equivalent (associate degree preferred)
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Proficiency with computers, scheduling software, and Microsoft Office
Ability to remain calm and professional in high-pressure situations
Preferred
Previous experience in customer service, dispatch, routing, or logistics
Benefits
Health, dental, and vision insurance
Paid time off and holidays
Retirement plan options
Opportunities for growth and advancement
Company
Gene Ptacek & Son Fire Equipment
GPS Fire is a family owned business founded in 1975.
Founded in 1975
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase