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Glossier, Inc. · 1 day ago

Part-Time Seasonal Editor (Sales Associate), Boston

Boston, MA

Part-time

Onsite

Entry Level

2+ years exp

Glossier, Inc. is a people-powered beauty ecosystem that has revolutionized the beauty industry. The Editor role involves enhancing customer experiences through product presentation and collaboration with the store team, ensuring a seamless customer journey in-store and online.

B2CBeautyConsumer GoodsFashion

Responsibilities

Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring experiences

Embody our core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results-Driven in everything you do

Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care

Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner

Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits (communication on promotional events, follow-up on purchases, just checking in!)

Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to new team members

Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly

Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!

Operate with optimism and joy— having fun is not only allowed, it’s encouraged!

Be a safety champion for all! Safely completing all work responsibilities and ensuring the work environment is free of safety hazards, immediately reporting any concerns to management when applicable

Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products

Serve as a product guru and an added resource for product demonstrations (e.g., to our guests and new hires, cross-training team members on new product launches), in partnership with store leadership

Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments

Adherence to safety standards (e.g., COVID-19) as defined by the store leadership team in accordance with public health guidelines, federal, and state guidelines

Restock and replenish inventory in accordance with business and operational standards by leveraging the expertise of inventory management systems, inventory reporting, and store logistics

Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders

Carefully receive, manage, and inspect shipment deliveries to ensure accuracy and quality, and diligently report discrepancies accordingly

Active participant in visual projects (e.g., new display activations, floor moves, product launches, brand events, etc.)

Uphold all uniform standards, closely following presentation guidelines

Become an expert in all operational procedures of the store, both front and back of house, with a focus on providing support to newly hired team members

Observe strict confidentiality, particularly as it pertains to handling sensitive information (such as credit card data, customer information)

Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence

Qualification

Customer service experienceBeauty/skincare knowledgePOS systemsInventory managementEmpathyMultitaskingTeam collaborationAdaptability

Required

Ability to work a flexible schedule, including evenings, weekends, and bank holidays is required

Passion for creating memorable experiences through meaningful personal interactions

An advocate for all members of our community, promoting inclusion and belonging always

Demonstrated ability to show empathy and understanding while still driving action

Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable

Desire and willingness to roll up your sleeves and jump in when the situation requires it

A true collaborator in nature, driven by the power of teamwork, who thrives in group settings

Positive, willing to learn and grow, and motivated to perform in fast-paced environments

Highly adaptable with an impeccable ability to multitask