Always Best Care Senior Services ยท 5 months ago
Scheduler/Customer Service Representative
Wilmington, DE, 19802, US
Full-time
Onsite
New Grad, Entry LevelAlways Best Care Senior Services is seeking a Scheduler/Customer Service Representative to provide exceptional customer service by addressing inquiries and complaints. The role involves managing schedules, liaising between staff and clients, and maintaining effective communication in a fast-paced environment.
Health Care
Responsibilities
Answer phone calls in a professional and timely manner
Manage, fill and update schedules by matching caregiver skills to client needs and handling last-minute changes
Triage heavy phone volume efficiently
Review and approve schedules weekly for billing and payroll
Serve as a liaison between caregiver staff, clients, families, and other back-office employees
Learn and utilize new software to document all activities in a shared database
Maintain composure and work effectively in a fast-paced environment
Demonstrate excellent customer service skills
Able to learn new software and document ALL activities in a shared database
Utilize strong critical thinking and problem-solving abilities
Be familiar with New Castle and Kent Counties for mapping locations
Perform other duties as assigned
Qualification
Required
High School Diploma or GED equivalent required
Proven track record of providing excellent customer service
Knowledge of medical terminology and coding is necessary
Strong problem-solving skills
Proficiency in data entry and computer skills, including Microsoft Office Suite
Excellent verbal and written communication skills
Ability to maintain confidentiality
Ability to work independently with minimal supervision
Must pass background check, drug screening, a doctor's physical, and a 2-step PPD test
Preferred
Associate's degree preferred
Previous experience as a scheduler in a medical-related field is advantageous
Company
Always Best Care Senior Services
Since 1996, Always Best Care has helped families with non-medical in-home care and assisted living placement services.
Founded in 1996Roseville, California, USA
0-1 employees
Funding
Current Stage
Early StageLeadership Team
Eiso Wortelboer
President and CEO
Liz Johnson
President/CEO
Recent News
2025-12-09
2025-11-08
Venture Capital Firms
2025-11-08
Company data provided by crunchbase