McGrath Imports, Inc. ยท 3 days ago
Service BDC Specialist
Westmont, IL, 60559, US
Full-time
Onsite
New Grad, Entry Level
0+ years expMcGrath Acura of Westmont is a growing company committed to providing exceptional customer experiences. They are seeking a Service BDC Specialist who will be responsible for providing high-quality customer service, driving sales of the service department, and maintaining accurate records.
Retail
Responsibilities
Answer incoming service calls
Book customer service appointments
Call customers when special ordered parts arrive
Calls customers with open recalls on vehicle
Appointment confirmation email to the appropriate parties
Updating guest information when a guest calls to request address change/remove from mailing list
Maintain loaner vehicles by checking loaners in and out
Run and follow up on open RO list
Email and/or text declined service customers
Assists Service Manager with other projects and duties as assigned
Other duties as assigned
Qualification
Required
High School Diploma or GED required
Must have the ability to establish productive, cooperative relationships with customers, vendors, coworkers and management
Must have knowledge of systems such as Microsoft Word and Excel, managing files and records
Must utilize effective time management skills and have the ability to work effectively and productively in a fast-paced environment
Must have exceptional guest service skills including excellent phone etiquette
Must have excellent verbal and written communication skills
Must possess strong organizational skills
Must be punctual, dependable, and reliable
Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments
Preferred
Associate Degree (A.A.) preferred
Six months to one-year customer service experience preferred
Benefits
401K
Competitive pay plan
Medical, Vision, and Dental
Paid Vacation
Professional development and training
Advancement available- we believe in hiring from within our own stores.
Company
McGrath Imports, Inc.
McGrath Imports, Inc. is an automotive retail company based out of 1301 N. Elston Ave. Chicago, IL.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase