Tailored Management ยท 3 months ago
Laboratory Operations Coordinator
Collegeville, PA
Full-time
Onsite
Mid Level
$27.58/hr - $27.58/hr
3+ years expTailored Management is seeking a Laboratory Operations Coordinator to work onsite in Collegeville, PA. The role involves coordinating client moves, managing service requests, and supporting day-to-day laboratory operations while ensuring data integrity and vendor coordination.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Serve as the first point of non-technical and basic technical contact for customers via phone, email, portal, or other systems
Address inquiries, initiate and schedule service calls, and refer customers as needed
Expedite service requests with vendors and coordinate spot purchases
Monitor and process equipment service requests, confirm coverage and identify billable events
Schedule preventive maintenance, compliance activities, and follow up on service completion
Utilize SAP, Service Max, and customer records for accurate event documentation
Ensure timely and accurate data entry for service reports and account maintenance
Create purchase requisitions for services from non-PerkinElmer suppliers
Manage documentation, approvals, delivery dates, and closure of POs
Support cost-saving and KPI objectives, conduct vendor satisfaction surveys
Run reports to identify chargeback events and complete billing processes
Escalate unresolved billing issues as needed
Build rapport with customers and service teams
Communicate program updates, troubleshoot professionally, and ensure issue closure
Escalate complex problems to management when necessary
Escort service engineers, verify site safety compliance, coordinate equipment handoff
Ensure accurate service event closure and record management in both customer and PerkinElmer systems
Qualification
Required
Minimum 3 years in a similar technical/admin or customer service role
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Experience with Veeva Vault
Bachelor's or associate Degree, or equivalent work experience
Strong organization and time management; effective both independently and in a team
Excellent verbal and written communication skills
High customer commitment and proactive attitude
Experience in data entry, order management systems. SAP, Service Max, and Maximo experience is preferred
Preferred
Background in pharmaceuticals
Experience with GxP data review
Benefits
Weekly pay
Vision, Dental, Medical coverage
Company
Tailored Management
Tailored Management is a staffing and recruiting company that offers information technology staffing and recruitment services.
501-1000 employees
H1B Sponsorship
Tailored Management has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jeff Anderson
Managing Partner & Client Relations Executive
Savannah Deskins
Manager, Administration & Office of the CEO
Company data provided by crunchbase