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Aurelian · 1 day ago

Implementation Specialist

United States

Full-time

Remote

Entry, Mid Level

$80K/yr - $120K/yr

2+ years exp

Aurelian automates non-emergency calls for 9-1-1 centers through an AI-powered operator. As an Implementation Specialist, you will manage the onboarding process for new customers, ensuring a smooth transition and successful implementation of Aurelian's products.

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Responsibilities

Lead the end-to-end implementation process for new customers, from kickoff to go-live

Gather and analyze client requirements to tailor our platform to their workflows

Configure customer environments, dashboards, and integrations based on best practices

Develop clear project plans, timelines, and milestones, and communicate progress to internal and external stakeholders

Conduct training sessions and knowledge transfer for client teams

Troubleshoot and resolve technical and operational issues during onboarding

Continuously document and refine implementation playbooks, templates, and checklists

Serve as a trusted advisor to clients, ensuring a positive onboarding experience and smooth handoff

Moonlight as our support team, answering tickets and helping the Customer Success team ensure continued care post go-live

Qualification

SaaS experienceProject managementTechnical aptitudeAnalytical mindsetCommunication skillsGoogle SheetsAsanaMondayJiraCRM systemsPublic safety experienceCall handling equipment