Marriott International · 1 day ago
Director of Quality
Irving, TX
Full-time
Onsite
Lead/Staff, Director/Executive
$75K/yr - $95K/yr
2+ years expMarriott International is a leading global hospitality company, and they are seeking a Director of Quality to enhance their quality assurance strategies. This role involves coaching, training, and facilitating Total Quality Management practices to ensure alignment with the company's mission and brand standards while focusing on continuous improvement and guest satisfaction.
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Responsibilities
Coaches managers on adopting the Total Quality Management leadership style
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Directs property quality efforts to address critical customer requirements
Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable
Trains team members and managers on problem solving, process improvement and strategic planning techniques
Develops systems to enable employees to understand guest satisfaction results
Communicates a clear and consistent message regarding departmental goals to produce desired results
Coaches managers on adopting the Total Quality Management leadership style
Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement
Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis
Ensures that management practices at all levels are aligned with quality tools
Uses data collection methods to compile, display, track, and analyze defect trends
Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
Analyzes issues and identifies trends
Reviews guest feedback with leadership team and ensures appropriate corrective action is taken
Responds to and handles guest problems and complaints
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
Creates an atmosphere in all properties that meets or exceeds guest expectations
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
Ensures employees are treated fairly and equitably
Ensures that regular, ongoing communication is happening in quality assurance
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees
Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance
Solicits employee feedback, utilizes an 'open door policy' and reviews employee satisfaction results to identify and address employee problems or concerns
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures
Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
Qualification
Required
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Benefits
Relocation Assistance Available
Bonus Eligible: Y
Company
Marriott International
Marriott International, Inc.
10001+ employees
H1B Sponsorship
Marriott International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (84)
2023 (97)
2022 (77)
2021 (37)
2020 (58)
Funding
Current Stage
Late StageLeadership Team
Anthony Capuano
Chief Executive Officer
Naveen Manga
Global Chief Technology Officer
Recent News
IndiaTimes
2025-11-12
2025-11-09
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