North Star · 1 day ago
Customer Service & Administrative Support Representative
Downey, CA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $23/hrNorth Star is seeking a Customer Service & Administrative Support Representative responsible for managing incoming phone calls and customer service inquiries while providing administrative support across multiple departments. This role serves as a key point of contact for customers and supports daily office operations by assisting Administration, Finance, HR, and Operations as needed.
Marine TechnologyService Industry
Responsibilities
Answer, screen, and route incoming phone calls in a professional and timely manner
Serve as the first point of contact for customers, vendors, and the public
Respond to general customer inquiries regarding services, scheduling, and basic account questions
Document customer requests, issues, and follow-ups and route them to the appropriate department
Assist with basic issue resolution and escalate concerns when necessary
Provide administrative assistance to multiple departments based on daily needs
Assist with data entry, document preparation, filing, and record maintenance
Support scheduling, calendar coordination, and internal communications
Help track tasks, service requests, or internal workflows
Assist with special projects and administrative initiatives as assigned
Qualification
Required
Strong communication and customer service skills
Professional phone etiquette
Basic computer proficiency (email, spreadsheets, document management)
Strong organizational skills and attention to detail
Ability to manage multiple tasks and shifting priorities
Spanish (Required)
Preferred
Previous customer service or administrative experience
Familiarity with office systems, CRM platforms, or scheduling software
Experience supporting multiple departments
Associate (Preferred)
Downey, CA 90241 (Preferred)
Benefits
On-the-job training
Professional development assistance
Company
North Star
North Star is an operator of specialised vessels that offer emergency response and rescue and essential offshore wind maintenance services.
Founded in 1886
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$457.69M2024-06-06Debt Financing· $287.83M
2022-12-06Debt Financing· $169.86M
2022-01-13Acquired
Recent News
WSJ.com: US Business
2026-01-06
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2025-08-21
Renewable Energy Magazine
2025-08-05
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