U-Haul · 4 hours ago
Tier 1 Application Support
Phoenix, AZ
Full-time
Onsite
Entry Level
1+ years expU-Haul is a company focused on providing customer service and technical product support. They are seeking a Tier 1 Application Support specialist to assist U-Haul affiliates and end users with the WebSelfStorage Application, ensuring a positive customer experience through effective communication and problem-solving.
LogisticsService IndustryTransportation
Responsibilities
Provide support to U-Haul affiliates and end users regarding questions and/or problems concerning the WebSelfStorage application
Have a comprehensive understanding of the WebSelfStorage application and know how to identify when WebSelfStorage is/is not functioning correctly
Educate U-Haul affiliates concerning the WebSelfStorage application
Develop an understanding of affiliates, their business model, and their workflows
Focus on the client’s experience with the Web Self Storage Application
Responsible for various special duties as assigned as well as basic functions of telephone and chat support
Responsible for troubleshooting and resolution with full documentation and escalation as applicable
Maintain detailed and up-to-date notes on all affiliate tickets
Remain even-tempered and diffuse difficult situations with upset customers
Ability to sit or stand at a personal computer for up to 8 hours a day, typing and reading
Qualification
Required
At least 1 to 2 years of technical support or call center experience related to area of assignment; OR any satisfactory equivalent combination of education, training, and/or experience relevant to the position preferred
Experience in customer service and have a positive attitude toward helping business affiliates
Ability to multi-task
Excellent verbal and written communication skills
Appropriate professionalism and demeanor, including phone and chat etiquette
Ability to type quickly and articulate information clearly
Typing speed minimum of 30 wpm
Ability to follow instructions
Basic understanding of computer software and an ability to troubleshoot problems
Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to use independent judgment to accomplish results
Flexibility to work multiple shifts including weekends and rotating holidays
Benefits
Paid on-the-job training
Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
Subsidized gym/ membership
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
50%Discounts on cell phone plans, hotels, and more
LifeLock identity Theft
Savvy consumer wellness programs- from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul federal credit union
Wellness Program
Company
U-Haul
Their primary service objective is to provide a better and better product and service to more and more people a lower and lower cost.
10001+ employees
H1B Sponsorship
U-Haul has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (7)
2023 (1)
2021 (4)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
unknown2016-01-22Acquired
Leadership Team
Alyssa Espinoza
Executive Assistant to CEO
Recent News
2026-01-24
2026-01-16
2026-01-11
Company data provided by crunchbase