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Midwest Trust Company · 3 days ago

Help Desk Administrator

OVERLAND PARK,KS,US

Full-time

Onsite

New Grad, Entry Level

Trust Technology Solutions is an IT company focused on centralizing and standardizing technology services for its clients. The Help Desk Administrator is responsible for assisting with end user issues related to operating systems, software applications, and network devices, ensuring timely resolution of Help Desk requests and monitoring network services.

BankingCrowdfundingFinancial Services

Responsibilities

Proactively respond to Help Desk requests to be resolved in a timely fashion

Work with technical/development staff and end users to identify problems, manage their resolution and provide timely and accurate escalation/reporting to management

Monitor the uptime and availability of network services and nodes

Assist in hardware and software upgrades

Interface with the users to provide status of events

Proactive analysis of processes to eliminate potential errors and optimize procedures

Applies knowledge/skills to a range of activities; handles a variety of tasks at once

Qualification

Active DirectoryTechnical certificationsMicrosoft Windows 10Microsoft OfficeBasic network knowledgePC Hardware troubleshootingBasic understanding of SQLFamiliar with MDTExperience in financial servicesAttention to detail