Delta Electronics Americas · 1 day ago
Product Sustaining Engineer/RMA Engineer - Cooling
Onsite
Full-time
Onsite
Mid Level
3+ years expDelta Electronics Americas is a global leader in switching power supplies and thermal management products. The Product Sustaining Engineer/RMA Engineer is responsible for overseeing the Return Material Authorization (RMA) process, ensuring timely handling of returned products and maintaining customer satisfaction through effective communication and analysis of failure data.
Electrical Distribution
Responsibilities
RMA Management: Process RMA requests, verify warranty status, and assign RMA numbers. Coordinate the shipment of defective units to repair facilities and manage the return of repaired units to customers. Ensure compliance with customer-specific requirements and Delta RMA processes
Repair and Testing Coordination: Collaborate with repair facilities to ensure prompt and accurate repair or replacement of returned units. Oversee functional testing of repaired units to ensure quality and compliance with specifications
Customer Support and Communication: Serve as the primary point of contact for RMA-related queries from customers and internal teams. Provide clear shipping instructions and coordinate with logistics for transportation and customs clearance
Failure Analysis and Reporting: Collect and analyze field failure data, including defect descriptions, environmental conditions, and application details. Work with QA and R&D teams to identify root causes and recommend corrective actions
Process Improvement: Evaluate and enhance RMA workflows to improve efficiency and reduce turnaround times. Contribute to the development of training materials and standard operating procedures for the RMA process
Qualification
Required
Bachelor's degree in Engineering, Quality Management, or a related field
3+ years of experience in RMA processes, quality assurance, or a related area in the electronics or power solutions industry
Familiarity with RMA processes, including warranty verification, repair coordination, and failure analysis
Proficiency in data collection and reporting tools
Understanding of Data Center and Power Electronics, Thermal, and Cooling systems
Excellent communication and customer service skills
Strong problem-solving abilities and attention to detail
Ability to work collaboratively with cross-functional teams
Familiarity with global shipping and customs clearance procedures
Knowledge of quality standards and certifications (e.g., ISO 9001)
Willingness to travel occasionally to repair sites or customer locations
Preferred
Background in Data Centers
Familiarity with global shipping and customs clearance procedures
Knowledge of quality standards and certifications i.e ISO 9001
Company
Delta Electronics Americas
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities.
201-500 employees
H1B Sponsorship
Delta Electronics Americas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (7)
2023 (6)
2022 (8)
2021 (5)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Han Monica
Americas Chief Human Resources Officer
Victoria Moffat
People Partner
Company data provided by crunchbase