American Express · 1 month ago
Senior Design Manager - Design Operations, GMNS
New York, New York, United States
Full-time
Hybrid
Senior Level
$123K/yr - $215K/yr
5+ years expAmerican Express is a historic company focused on innovation and customer service. They are seeking a Senior Design Manager for their Global Merchant & Network Services Design Team to build and manage design and research operations, ensuring alignment and efficiency across projects and programs.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Build a design and research ops program as the first ops manager on the Global Merchant & Network Services (GMNS) Design team
Evolve tools and processes to enable standard methodologies across the team
Track key design and research deliverables and ensure larger products and design roadmaps are aligned and on time
Establish and nurture cross-functional relationships to capture insights, align on business needs and deliver value, ultimately ensuring success across projects and programs
Routinely inform leadership/peer decision making and operational priority
Make informed recommendations that shape organizational strategy, programs, measurement, ways of working, and partnerships
Monitor and maintain research participant information for UX Research recruitment
Monitor and track accessibility assessment findings through remediation
Qualification
Required
5+ years of experience in design operations, digital program management, or related roles—preferably in an enterprise environment
Expert-level proficiency with project management tools (e.g., Airtable)
Experience facilitating collaboration among partners and teams leveraging design thinking and workshop methodologies
Experience managing and prioritizing multiple complex projects
Experience working closely with design, product, and engineering teams in an agile environment
Excellent communication skills and ability to articulate the importance of design, research, and operations to business partners and leaders
Bachelor's degree in a related field or relevant work experience
Must be able to work in-office from NYC at least 3 days/week
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
thecanadianpressnews.ca
2026-01-14
Company data provided by crunchbase