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Jackson Rancheria Casino Resort · 1 day ago

Host, Casino

Jackson, CA

Full-time

Onsite

New Grad, Entry Level

$51K/yr - $66K/yr

Jackson Rancheria Casino Resort is a premier gaming destination, and they are seeking a Casino Host to enhance guest experiences and drive customer loyalty. The Casino Host will be responsible for generating new business, coordinating activities for recruiting patrons, and ensuring outstanding service is consistently provided to guests.

CasinoResorts

Responsibilities

Ensure that each guest receives outstanding service by creating a friendly environment and following Jackson Rancheria Guest Service Guidelines

Solicits and identifies new high worth guests on the casino floor for Dreamcatcher’s Club

Utilize personal and professional contacts to generate new business for the Jackson Rancheria Casino Resort

Assist in coordinating all activities for the recruiting of new patrons and retention of existing patrons

Creates and maintains player’s accounts, ensuring all information is current and updated

Assists with the maintenance and updating of the players master list, reservation lists, and other various lists maintained by the property

Responsible for meeting guest transaction quotas to include cold calls, note writing, email and other tasks; required to conduct outbound phone solicitation to current players and new players

Acknowledges, greets and converses with guests on the casino floor

Assists guests both over the phone and in person - answers incoming phone calls placed to the Player Development line and company issued cell phones and practices proper telephone etiquette standards established by the Player Development department

Issues player cards and reprints

Issues point vouchers and extend comps in accordance with gaming activity and guidelines

Promotes Dreamcatcher’s card usage and benefits of Player’s Club

Accurately communicates all marketing activities and promotions, and amenities available to employees and guests

Take initiative to own all guests complaints; resolves issues immediately and follows up with guests to ensure guest satisfaction

Proactive in communicating with players to schedule future trips to JRCR -answers reservation inquiries and assists guests with booking and changing future reservations

Required presence at offsite events or functions

Function as a highly visible customer service representative on the casino floor

Ensures that all areas under host responsibility (i.e. the High-Limit Lounge and Host Office) are kept free of clutter, bussed of dishes, glasses and other debris, and kept at the standards outlined by the department manager

Provides assistance to slot and table game departments with player card reprints, new sign-ups and account maintenance

Provides optimal service to high valued guests by tending to the Elite line located at the Dreamcatcher’s Booth

Practices teamwork and creates a positive work environment

Adheres to all applicable gaming laws and minimum internal controls relative to the gaming floor

Qualification

Customer serviceSalesGuest engagementBilingual skillsTeamworkCommunication skills

Required

Experience in any of the following- hospitality, gaming, marketing, sales or heavy guest service oriented positions

Competency in relation to verbal and non-verbal communication skills, including writing and phone skills is mandatory in this highly visible position

Ensure that each guest receives outstanding service by creating a friendly environment and following Jackson Rancheria Guest Service Guidelines

Solicits and identifies new high worth guests on the casino floor for Dreamcatcher's Club

Utilize personal and professional contacts to generate new business for the Jackson Rancheria Casino Resort

Assist in coordinating all activities for the recruiting of new patrons and retention of existing patrons

Creates and maintains player's accounts, ensuring all information is current and updated

Assists with the maintenance and updating of the players master list, reservation lists, and other various lists maintained by the property

Responsible for meeting guest transaction quotas to include cold calls, note writing, email and other tasks; required to conduct outbound phone solicitation to current players and new players

Acknowledges, greets and converses with guests on the casino floor

Issues player cards and reprints

Issues point vouchers and extend comps in accordance with gaming activity and guidelines

Promotes Dreamcatcher's card usage and benefits of Player's Club

Accurately communicates all marketing activities and promotions, and amenities available to employees and guests

Take initiative to own all guests complaints; resolves issues immediately and follows up with guests to ensure guest satisfaction

Proactive in communicating with players to schedule future trips to JRCR -answers reservation inquiries and assists guests with booking and changing future reservations

Required presence at offsite events or functions

Function as a highly visible customer service representative on the casino floor

Provides assistance to slot and table game departments with player card reprints, new sign-ups and account maintenance

Provides optimal service to high valued guests by tending to the Elite line located at the Dreamcatcher's Booth

Practices teamwork and creates a positive work environment

Adheres to all applicable gaming laws and minimum internal controls relative to the gaming floor

Preferred

Bilingual or multilingual skills preferred (especially in Spanish, Vietnamese, Chinese, Tagalog, Cambodian Lao or other languages commonly spoken by our guests). The ability to communicate effectively in a second language is a plus as it can enhance guest engagement and satisfaction