Office Coordinator - Front Desk/Call Center jobs in United States
info-icon
This job has closed.
company-logo

Poulin | Willey | Anastopoulo · 5 days ago

Office Coordinator - Front Desk/Call Center

Poulin | Willey Trial Lawyers is seeking an Office Coordinator to be the first point of contact for clients and visitors. The role involves greeting clients, answering calls, managing office meetings, and ensuring a welcoming environment while supporting the legal teams.

ConsultingLaw EnforcementLegal

Responsibilities

Greet clients and visitors warmly, creating a professional and welcoming experience
Answer and route incoming calls with clarity, empathy, and urgency
Collect and log basic intake information in our case management system (Litify)
Transfer clients to the right team members and ensure every call is documented accurately
Schedule and coordinate in-office meetings, including conference room use
Keep the office environment clean, organized, and client-ready at all times
Participate in team meetings to stay aligned on client service standards and goals
Uphold our Core Values in every client and team interaction

Qualification

Customer serviceOffice administrationCommunication skillsLitifyEmpathyOrganizational skillsDetail-oriented

Required

Previous experience in front desk, office administration, or client-facing service
Excellent communication skills—both written and verbal
Organized, detail-oriented, and comfortable managing multiple priorities
Professional, empathetic, and client-centered approach
High school diploma or equivalent required

Preferred

Customer service or call center experience strongly preferred
Familiarity with office or case management systems (Litify experience a plus)
Additional training in office administration or customer service is a plus

Company

Poulin | Willey | Anastopoulo

twittertwitter
company-logo
Poulin | Willey | Anastopoulo is a law firm that specializes in personal injury, car accident, and workers compensation litigation.

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Michelle Romano, CPA, CGMA
Chief Financial Officer
linkedin
leader-logo
Christopher Covert
Chief Growth Officer
linkedin
Company data provided by crunchbase