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Living Spaces Furniture · 2 days ago

Sales Support Lead

Panorama City, CA

Full-time

Onsite

Senior Level

$18/hr - $23.40/hr

5+ years exp

Living Spaces is a retail company that focuses on providing exceptional customer service. The Sales Support Lead will oversee retail operations, train Sales Specialists, and ensure adherence to standard operating procedures while enhancing guest engagement and operational efficiency.

FurnitureRetail

Responsibilities

Support store leadership in evaluating behaviors, training, and development of Sales Specialists II in operational tasks such as cash handling, complex transactions, and post-purchase order management

Build schedules to ensure coverage is optimized to support business needs, as assigned by the Sales Support Manager

Complete Daily, Weekly, Monthly, and Quarterly Operations Standard Work in a timely manner

Utilize the Operations Onboarding program to facilitate training for Sales Specialist II. Demonstrate processes, provide hands-on practice, and conduct role plays to ensure they receive training on common guest engagement scenarios

Provide feedback to the General Manager and direct manager on team members' training progress

Conduct Asset Protection Audits to evaluate adherence to Standard Operating Procedures. Provide feedback to store leadership when errors and high-risk trends are identified

Execute and manage Cash and Check Handling Standard Operating Procedures. Observe Sales Specialist II behaviors to validate SOP execution and provide coaching when necessary

Assist Store Leadership in resolving Guest Escalations. Use de-escalation techniques to provide optimal customer service. Observe Sales Specialist II for proper use of de-escalation techniques, training and coaching where needed

Execute Standard Work and related SOPs for the setup and maintenance of prep kitchen and Beverage Bar to ensure food safety standards are met

Execute cash office procedures to exacting standards, ensuring compliance from Sales Specialists II with both observation and review of Cash Office Documents preparation

Complete required training in WorkDay and other platforms as assigned, in the expected time frame. Partner with store leadership to ensure all required team members have completed Operations training courses

Conduct routine talent conversations with management to develop leadership skills and build a talent “bench” for future Sales Specialists II and the Back Office Lead

Perform duties as the "Sales Floor Leader" and "Guest Engagement Leader" to drive results that increase sales, as assigned by Store Management. Monitor Team Member interactions with guests, pair Sales Specialists with Guests, and maintain constant awareness of guest pairing with the Sales team throughout the store

Manage store supply inventory and budget, as assigned by the Sales Support Manager. Place supply orders with approved vendors, ensure purchase orders and invoices are accurate, and provide them to Accounts Payable in a timely manner

Operate as "Manager on Duty" as assigned, with regards to Discounts, Escalations, SKU Checks, Specialty system payments, and order modifications

Work Operations reporting daily to resolve potential sales errors and address guest follow-up requests

Engage with guests throughout the store, provide sales assistance, and uphold a high standard of guest service to ensure an exceptional experience