Zayo Group · 1 day ago
Field Technician II - North SF Bay Area
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$21.49/hr - $32.98/hr
2+ years expZayo Group is a provider of mission-critical bandwidth solutions. They are seeking a Field Technician II responsible for performing hands-on functions within the telecommunications industry, including installation, troubleshooting, and maintenance of telecommunications equipment.
Telecommunications
Responsibilities
Perform a variety of functions based on the need of their assigned geographic area. Operate under some supervision
Participate in meetings or requiring functions related to projects and processes
Perform installation and installation commissioning, troubleshooting, and handling of optical transmission systems with guidance from leadership
Perform OTDR, Ethernet, BER, and SONET acceptance testing
Complete installation, decommissioning, and troubleshooting of network and customer services
Provide preliminary site surveys for building entrance construction requirements and equipment space availability
Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management
Own understanding, learning, and executing to Zayo’s standards for installation, maintenance, troubleshooting, and safekeeping of the network
Install, label, scope & clean, and test fiber optic patch cords
Sometimes assigned to outside plant network in a given market, including metro and long haul fibers
Proactively seek and identify potential network problems and report these issues before becoming service affecting events. This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines
Meet documented objectives and goals as business needs define
Write routine reports, fill out documentation such as site surveys, fiber panels audits, close out packages, power audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization
Resolve problems in complex situations
Use deductive reasoning skills to improve the customer experience and network performance
Inspect outdoor cabinets, buried cable, construction sites, and other facilities in various environments, weather conditions, temperatures, various terrains with potential exposure to various types of vegetation and/or wild life
Assist other employees with tasks as needed
Act as a resource for less experienced Field Technicians
Conduct a routine inspection of company issued vehicle to ensure it is in a safe operating condition
Follow all personal safety policies and procedures
Participate in a scheduled on-call rotation supporting after-hours activity as required
Flexibility to work occasional long shifts with overnight travel as necessary
Other duties as assigned
Qualification
Required
High school diploma or equivalent
Minimum of two (2) years Telecom Field experience: installing, testing or turning up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment required
Ability to reasonably work within the company's systems and applications to complete work
Ability to regularly lift and move objects weighing up to 75 pounds
Ability to pass MVR check, to maintain eligibility to operate a company issued vehicle per our policy (no more than 2 moving violations within the past 3 years); this includes possession of a state-issued driver's license for the state in which you live
Ability to have and maintain proper legal identification and support background check requirements
Effectively operate in both team and individual environments
Use written communication effectively with internal and external peers on a daily basis to work towards common goals. Resolve minor conflicts with industry peers, internal peers or customers without management intervention being necessary
Follow all personal safety policies and procedures
Read and interpret documents such as OSHA/Company safety rules, MSDS, MOP's, CLR/DLR, process and procedure documents as well as vendor documentation
Preferred
OTDR experience
DC Power experience
Up to 1G, 10G, 100G, 400G
Circuit testing experience
RFC2544, RFC6349 Truespeed, iPerf, Y.1564
Real ID, a plus
Security clearance, a plus
Basic telecom and/or industry safety training
Benefits
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Company
Zayo Group
For over 15 years, Zayo has been the driving force behind the world's most dynamic and forward-thinking enterprises, helping them pave the way to what's next.
1001-5000 employees
H1B Sponsorship
Zayo Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (3)
2023 (7)
2022 (4)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Laura Littman
Chief of Staff to the CEO
Steve Smith
CEO
Recent News
Morningstar
2024-04-19
Company data provided by crunchbase