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Litera · 1 day ago

Customer Success Manager

Holmdel, NJ

Full-time

Hybrid

Mid Level

$50K/yr - $70K/yr

Litera is a leader in legal tech innovation, on a mission to transform the legal profession with AI-forward solutions. The Customer Success Manager will consult with customers, coordinate onboarding, and develop success plans to drive value while collaborating with internal teams to ensure customer satisfaction.

Customer ServiceDocument ManagementInnovation ManagementLegalLegal Tech

Responsibilities

Consulting with new and existing customers to coordinate on-boarding, discover partnership objectives and develop success plan to drive value

Review usage data, overcome challenges and proactively working to uncover and mitigate risk

Discover any additional opportunities to compliment the customer’s Litera workflow and solve other business problems they are facing

Maintain regular contact with stakeholders and key contacts as well as keep up-to-date strategic success plans. Advocate as their voice and provide regular updates internally ensuring visibility to your customer's need

Lead customer on-boarding and a cadence of business review presentations

Works as part of a collaborative team, supporting each other and the needs of our customers

Closely aligned with all customer-facing teams, often referred to as the account team, and share a unified goal to make success happen

Align internally with Sales, product and marketing to share success stories, insights and key OKR’s that drive our product forward