Appian · 12 hours ago
DOD Customer Success Manager - Top Secret Clearance (McLean, VA)
McLean, VA
Full-time
Onsite
Senior Level
5+ years expAppian is a software company that automates business processes, and they are seeking a Customer Success Manager to empower leading companies in transforming their businesses through process applications built on Appian’s software platform. The role involves serving as a strategic advisor, ensuring customer satisfaction, and driving the adoption of Appian's solutions to meet customer goals.
Business Process Automation (BPA)Data ManagementDeveloper ToolsEnterprise SoftwareInsurTechRobotic Process Automation (RPA)Software
Responsibilities
Uncover and shape each customer’s desired goals, translate these objectives into actionable and prioritized plans, and then drive execution of these plans with the customer
Drive adoption by empowering clients to become more self-sufficient with building and managing Appian applications and solutions
Identify opportunities for Appian to reach the client’s business goals and articulate business value cases for additional investment in expanding the customer’s use of Appian
Identify and remove any barriers to successful adoption and expansion of the customer’s use of Appian software
Establish yourself as a strategic partner and trusted advisor with key client stakeholders by demonstrating alignment between Appian’s capabilities and the client’s evolving business strategy
Monitor account health to ensure customer satisfaction and identify opportunities for impactful intervention
Qualification
Required
Bachelor's degree, ideally in a technical field
5+ years of experience in technology consulting, success management, or advisory services
Proven ability to act as a trusted advisor and drive measurable business value for customers
Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS)
Strong understanding of system integration, data architecture, or enterprise architecture
Excellent consulting, communication, and presentation skills with executive and technical audiences
Strong organization and project management skills with close attention to detail
Experience with agile software development practices
Willingness to travel up to 25–50%
Benefits
Health coverage
Employee Assistance Program (EAP) with free mental health support
Life and disability insurance
Employee Stock Purchase Program (ESPP)
Retirement/pension plan
Wellness dollars
Tuition reimbursement
Family-forming benefits
Company
Appian
Appian is a software company that provides digital transformation, low-code application development, and business process management.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$47.5MKey Investors
Novak Biddle Venture Partners
2017-05-25IPO
2014-03-03Series Unknown· $37.5M
2008-07-21Series A· $10M
Leadership Team
Matt Calkins
CEO
Michael Beckley
Chief Technology Officer & Founder
Recent News
2026-01-22
Washington Technology
2026-01-17
2026-01-16
Company data provided by crunchbase