Forest Lawn Memorial Parks and Mortuaries · 1 day ago
Desktop Support Analyst 2
Glendale, CA
Full-time
Hybrid
Mid Level
$35/hr - $42/hr
4+ years expForest Lawn Memorial Parks and Mortuaries is focused on making a positive difference in people's lives, and they are seeking a Desktop Support Analyst 2 to support their IT needs. This role involves upgrading and deploying desktops and laptops, providing level 2 Helpdesk support, and managing user accounts and hardware inventory.
LeisureRetail
Responsibilities
Upgrade or deploy desktops, laptops, software and peripheral equipment in accordance with the approved hardware and software list
Setup and maintain company issued and BYOD phones including MDM Management
Identify problems, conduct research, isolate issues and provide solutions to software, hardware and telecommunications problems
Conduct Active Directory, Office365 Suite, Azure, VPN and MDM Administration
Support users locally and remotely using remote software. Must travel to all Forest Lawn locations when required
Provide level 2 Helpdesk support
Knowledge or familiarity with Salesforce
Acquire quotes on equipment, coordinating, receiving and shipping RMA equipment as necessary
Track inventory of hardware and software as required
Provide primary weekend support on-call duty every four to five weeks
Provide verbal and written weekly status reports to manager
Provide excellent customer service; make sure calls and tickets are attended to in a prompt fashion
Manage user account information, including rights, security and systems groups
Tracks all incidents and service requests in helpdesk ticketing system and meets expected SLAs for such requests
Effective at working on multiple projects simultaneously in a fast-paced environment, keeping stakeholders and customers up-to-date whilst adhering to tight deadlines
Embrace ongoing education and learn/apply new skills and software applications
At all times follow and adhere to the company’s security policies including remediation and identification of security threats
Qualification
Required
Completion of valid specialized IT Certification that is not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate) or within 6 months if not currently certified
Bilingual in Spanish required
Minimum 4 years helpdesk support experience in Windows and Mac Professional environments
Ability to troubleshoot Dell, HP, Apple PC/MAC/Laptop hardware to component level
Knowledge and experience of maintaining Active Directory and Azure
Knowledge and experience of maintaining Mobile Device Management solutions
Knowledge and experience of maintaining Microsoft Deployment Toolkit for imaging and quick redeployment
Knowledge and experience of: Microsoft Windows 11, O365 Suite (Teams, OneDrive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, AutoCad, etc
Knowledge and experience of printer products and the ability to configure printer network devices
Knowledge and experience of iOS and VOIP troubleshooting
Knowledge and experience with IBM iAccess PC client emulation software a plus
Experience working in mission critical support environment
Solid customer service and phone skills essential
Valid California Driver's License, including state required levels of active auto insurance
Benefits
Excellent benefits package
Company
Forest Lawn Memorial Parks and Mortuaries
For over 100 years, more people have chosen Forest Lawn than any other funeral home in Southern California.
501-1000 employees
H1B Sponsorship
Forest Lawn Memorial Parks and Mortuaries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Darin Drabing
President & CEO
Recent News
2024-04-08
2024-04-08
2024-04-08
Company data provided by crunchbase