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Cohere · 1 day ago

Community Operations Coordinator

Buckeye,AZ,US

Full-time

Onsite

Entry, Mid Level

$23.50/hr - $26.55/hr

1+ years exp

Cohere Life, Inc. is seeking a Community Operations Coordinator to support the values and vision of the company. The role involves managing administrative responsibilities and ensuring effective communication and support for the Community Life Team.

Asset ManagementProject ManagementReal EstateRisk Management

Comp. & Benefits

Responsibilities

Manage all administrative duties for the support of the Operations Team, including tasks, special projects, events, and mass mailings

Respond to general inquiries from residents, commercial owners and other stakeholders (written, phone calls and in-person) and forward requests for specific inquiries to the appropriate team member

Lead efficient deployment of Community Concern Forms including tracking, contractor coordination, follow up with stakeholders and electronic documentation of all relevant communication

Interpret governing documents and community guidelines to determine compliance and non-compliance issues

Perform community-wide compliance inspections; prepare and send all necessary correspondence between the Association and property owners on non-compliance matters in accordance with the Governing Documents

Track and monitor community standards; maintain the integrity of all compliance documentation

Support the Design Review Process; receive incoming Design Review Applications; communicate with owners and contractors regarding the guidelines and design review process

Administer records management via property transfer software -- Homewisedocs.com; coordinate and perform the Covenants, Conditions, Compliance Inspections (CCI) for re-sales and complete accompanying documentation

Respond to inquiries related to the Transfers and Disclosures process; coordinate with the Accounting Team on re-sales, builder sales and all transfer and disclosure documentation

Support the administrative needs for association board meetings and community member meetings, including operations reporting statistics for board meetings, special presentations and other documents as requested

Ensure the integrity of all association documents & files; serve as records management coordinator

Coordinate educational community-wide workshops, events, and outreach programs to grow community knowledge and familiarity with the community vision, guidelines and architectural standards

Manage operations calendar

Assist in welcome process of new residents/owners

Manage community lease tracking and community outreach regarding rental guidelines; maintain integrity and organize leases in electronic files

Manage relevant Website content for Operations Team events, meetings, and governing document updates

Attend after hours events and meetings as necessary

Work collaboratively with broader Cohere team and colleagues to mine best practices and ensure efficiencies of scale

Qualification

Customer serviceAdministrative managementCommunity association managementDatabase managementMicrosoft Office SuiteCommunication skillsTeam collaborationProblem solvingTime managementOrganizational skills

Required

One to three years of progressively responsible customer service, administrative and/or operations management experience required

Experience in meeting coordination required

Proficient in database management required

Proficiency in a wide range of software applications including Microsoft Office Suite, with emphasis on Excel, Word, and PowerPoint

Comfortable and confident learning new software platforms, including management and workflow systems such as Vantaca, Workday, or similar tools

Ability to work well under pressure, maintain composure in tense conversations, and juggle multiple projects while receiving a high volume of calls and emails; exceptional multi-tasking ability

Excellent verbal, written and personal communication skills

Outstanding customer service skills and instincts

Conscientious and dependable work ethic and attention to detail

Organization, prioritization, follow-up and time management skills

Flexible, adaptable and growth-oriented

Passion for people and ability to engage in authentic, meaningful ways

Enthusiastic, positive and professional demeanor

Personable, tactful and diplomatic

Collaborative, team-centered approach

Initiative to think, reason and make independent decisions

Familiarity with General Accounting Practices, financial statements and budget processes

Experience working with committees, volunteers and similar stakeholder groups

Provide one's own transportation for off-site programs, meetings with partners, picking up necessary supplies, etc.; must have a current drivers' license and an acceptable driving record

Frequently lift and/or move up to 30 pounds and be on feet for extended periods

Preferred

Knowledge of community associations, community amenities and community governance a plus with a minimum of 1 year of community association management experience preferred

Bachelor's or Associate's degree in a related field with transferrable skills and knowledge

Interest in community association professional development opportunities

Familiarity with social media channels (Facebook, Instagram, Twitter)