InfoPeople Corporation · 5 months ago
Technical Writer & Process Improvement Analyst
Long Island City, NY
Full-time
Onsite
Mid Level
3+ years expInfoPeople Corporation is a company seeking a Technical Writer & Process Improvement Analyst. The role involves collaborating with IT teams to document processes and policies, analyzing workflows for improvements, and presenting findings to leadership.
Information TechnologyRecruitingSoftwareStaffing Agency
Responsibilities
Collaborate with IT teams to gather information on existing policies, processes, and systems
Develop clear, concise, and comprehensive documentation of IT processes and policies
Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement
Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans
Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders
Design or update process diagrams using Visio or similar tools
Maintain documentation repositories in SharePoint and ensure version control
Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials
Support change management initiatives by developing training materials or communication plans
Qualification
Required
3+ years of technical writing experience, preferably within IT or technical environments
Strong understanding of process improvement methodologies
Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio
Comfort working with data – ability to interpret, analyze, and visualize data to support decision-making
Strong visual communication skills for creating infographics, flowcharts, or process visuals
Excellent critical thinking, problem-solving, and analytical skills
Strong organizational and planning capabilities with attention to detail
Ability to think creatively and bring innovative ideas to problem-solving
Tech-savvy with a demonstrated ability to learn new systems and tools quickly
Outstanding communication skills and a customer-focused mindset
Preferred
Experience with enterprise IT environments and service management platforms
Familiarity with workflow mapping, documentation standards, or business process modeling tools
Knowledge of SharePoint for document management and collaboration
Company
InfoPeople Corporation
InfoPeople Corporation provides staffing services and software solutions.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase