INSPYR Solutions · 1 day ago
Service Desk Analyst - Tier 1
Irving, TX
Full-time
Onsite
Entry Level
$25/hr - $32/hr
1+ years expINSPYR Solutions is a national expert in delivering flexible technology and talent solutions. The Service Desk Analyst serves as the first point of contact for users seeking technical assistance, troubleshooting hardware and software issues while ensuring a high level of customer satisfaction.
Information TechnologyProfessional ServicesStaffing Agency
No H1B
Responsibilities
Respond to incoming requests via phone, email, or chat
Diagnose and resolve technical issues related to hardware, software, and networking
Provide excellent customer service and support to end-users
Document incidents and service requests in the ticketing system
Escalate unresolved issues to higher-level technical teams
Assist with user account management and access requests
Maintain knowledge base articles and user documentation
Monitor and track the performance of service desk metrics
Provide basic Windows and MS Office Support
Add/Delete/Migrate User Profiles and apply Group policy
Work heavily with IT executives providing "white glove " support
Qualification
Required
1-3 years in a Technical Support role
Experience troubleshooting Windows/MS Office based PC's
Expertise with Active Directory
Willingness to work on site 5 days a week (some Fridays could be remote)
Willingness to do minimal travel (TBD)
Preferred
AV experience a plus
Microsoft or CompTIA certifications a plus
Benefits
Comprehensive medical benefits
Competitive pay
401(k) retirement plan
Company
INSPYR Solutions
INSPYR Solutions is a information technology staffing service providers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gregg Straus
Executive Vice President & Chief Financial Officer
Michelle Wren
Chief Operating Officer
Recent News
2025-09-12
Company data provided by crunchbase