Team Leader - Washington, DC jobs in United States
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TaskUs ยท 1 day ago

Team Leader - Washington, DC

positionAustin, TX
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. The Team Leader will manage the day-to-day operations of the Roadside Assistance team, ensuring high performance and adherence to service standards.

Call CenterCustomer ServiceOutsourcing
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Mentor, coach, and monitor a team of Roadside Assistance Specialists on a weekly basis
Provide weekly reporting of the team's KPI metrics and performance to the Operations Manager
Monitor and review Team Members' KPIs through data analysis of client dashboards
Point of contact for on-shift Roadside Assistance Specialists to assist in the following:
Safely recovering autonomous vehicles
Towing of vehicles
Liaison of Roadside Assistance Specialists needs to cross departments
Shuttle services
Break coverage
Provide the highest level of communication between cross departments
Subject matter expert who provides continuous improvement ideas and solutions to in-field challenges
Set the standards and expectations of your team through your conduct, work ethic, integrity, and character
Ensure that all Team Members adhere to the company's Code of Conduct
The Team Lead will support the learning and development of our Roadside Assistance Specialist

Qualification

People managementAnalytical skillsCreative problem-solvingCustomer confidentialityTeam developmentCommunication skillsReporting skills

Required

At least 2 years of prior relevant people management experience
Strong analytical and creative problem-solving skills
Experience providing constructive criticism and implementing corrective action plans
High-level understanding of customer confidentiality standards
Passion for the development of teammates

Benefits

Competitive industry salaries
Comprehensive benefits packages

Company

TaskUs

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Glassdoor4.3
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TaskUs is a customer care and back office support company that helps companies provide exceptional experiences for their customers.
dateFounded in 2008
location
Santa Monica, California, USA
people-size10001+ employees
web-link
http://taskus.com

H1B Sponsorship

TaskUs has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (4)
2021 (2)
2020 (5)

Funding

Current Stage
Public Company
Total Funding
$279M
Key Investors
Blackstone GroupNavegar
2025-08-27Private Equity
2025-05-09Acquired
2021-06-11IPO

Leadership Team

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Bryce Maddock
CEO
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Jaspar Weir
Co-Founder & President
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Recent News

Newsfile
Quarterly Earnings News - How AI is Shaping Record Growth across Multiple Sectors
2025-11-15
thefly.com
TaskUs reinstated with a Sell at Goldman Sachs
2025-11-11
thefly.com
TaskUs reports Q3 adjusted EPS 42c, consensus 38c
2025-11-08
Company data provided by crunchbase