Mohawk Industries · 1 day ago
Customer Service Representative (Ft Worth, Texas, United States, 75074)
Plano, TX
Full-time
Onsite
Mid Level
3+ years expMohawk Industries is the largest manufacturer of tile and natural stone in the United States, and they are seeking an exceptional Customer Service Representative to join their team. The role involves providing support to customers, managing accounts, and ensuring effective coordination between the company and its customers.
Commercial Real EstateConstructionManufacturingResidential
Responsibilities
Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management
Responsible for keying in orders, processing faxes and preparation of reports
Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery
Participates in special projects and performs additional duties as required
Qualification
Required
High School Diploma or GED equivalency required
3+ years of call center or customer service experience
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required
Good voice quality that is conversational and professional
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
Ability to demonstrate strong organizational and problem-solving skills is required
Ability to demonstrate strong interpersonal relationship-building skills
Must have a moderate level of computer skills in Word and Excel
Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively
Ability to work in a fast-paced environment
While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms
The employee is required to walk, stoop, kneel, crouch, or crawl
The employee may sit, climb, balance, talk, or hear
The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs
Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift
Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus
Preferred
Focus on customer account management preferred
Benefits
Company Match on 401k
Employee Purchase Discount
Tuition Reimbursement
Company
Mohawk Industries
Mohawk Industries is a flooring manufacturer that creates products to enhance residential and commercial spaces around the world.
10001+ employees
H1B Sponsorship
Mohawk Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (27)
2023 (44)
2022 (47)
2021 (60)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$600M2023-09-11Post Ipo Debt· $600M
1992-04-10IPO
Leadership Team
James Brunk
Chief Financial Officer
Jeffrey Lorberbaum
President
Recent News
2025-12-24
2025-11-07
Business Wire
2025-11-07
Company data provided by crunchbase