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Atmosera · 3 days ago

Cloud Support Technician - Talent Pipeline (Remote - US)

United States

Full-time

Remote

New Grad, Entry Level

$50K/yr - $60K/yr

Atmosera empowers businesses with modern technology and human expertise, and they are seeking a Cloud Support Technician to ensure the smooth operation of clients' cloud environments. The role involves providing technical support, troubleshooting issues, and delivering exceptional customer service in the Azure cloud space.

Cloud ComputingConsultingCRMIaaSInformation TechnologyPaaSSoftwareTraining

Responsibilities

Monitor, analyze, and resolve incidents for customer infrastructure running in Azure

Triage, action on and disposition telemetry alerts as they come in

Install, configure, and administer customer systems in Azure

Troubleshoot and resolve technical issues related to virtual servers and networks

Escalate complex cases to Tier-2 and Tier-3 support as needed

Perform regular reviews of systems, processes, and procedures

Document systems, processes, and procedures to maintain knowledge base

Promote best practices to enhance and improve organizational processes

Communicate technical issues and solutions to clients in clear, business-friendly terms

Interact with customers to identify IT problems and troubleshoot them efficiently

Provide regular updates to clients via email, ticketing system, and phone calls

Communicate ticket status information to all team members

Qualification

Azure cloud technologiesTechnical supportOperating systemsVirtual serversNetworking conceptsAnalytical skillsCustomer serviceProblem-solvingCommunication skillsTeam collaboration