DXC Technology · 1 day ago
Associate Manager – Business Process Transactions
Nashville, TN
Full-time
Hybrid
Mid, Senior Level
6+ years expDXC Technology is a global leader in IT services, helping companies modernize their operations and optimize data architectures. The Associate Manager, Business Process Transactions, is responsible for managing business process transaction teams, driving operational excellence, and ensuring compliance with standards to enhance customer satisfaction.
AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering
Responsibilities
Support the management of business process transaction teams, ensuring efficient, compliant, and timely execution of daily operations
Drive continuous process improvement initiatives focused on quality, operational efficiency, scalability, and cost optimization
Monitor, analyze, and report on operational KPIs, quality metrics, SLA adherence, and customer complaint trends
Ensure quality assurance frameworks are followed, including audits, root-cause analysis, and corrective/preventive action plans
Support operational and financial controls, including budgeting, forecasting, productivity tracking, and cost management
Partner with leadership to identify risks, implement controls, and ensure regulatory and contractual compliance
Analyze transactional and operational data to identify trends, inefficiencies, and improvement opportunities
Support strategic planning initiatives related to process optimization, automation, and service delivery improvements
Act as a liaison between senior leadership, clients (as applicable), and operational teams to ensure clear communication and alignment
Support customer complaint management by investigating issues, coordinating resolutions, and implementing preventive measures
Assist with resource planning, capacity management, and workforce allocation to meet business demands
Coach and mentor analysts and team members, fostering a culture of accountability, quality, and continuous learning
Qualification
Required
Bachelor's degree in Business, Operations, Finance, or a related field, or an equivalent combination of education and experience
Typically 6+ years of relevant industry experience, including at least 2+ years in a supervisory or similar role
Demonstrated experience managing or supporting business process transactions in an operations-driven environment
Strong knowledge of business process management, operational controls, and performance measurement
Proven analytical skills with the ability to interpret data and translate insights into action
Continuous learner with the ability to stay current on industry trends, tools, and technologies
Preferred
Advanced degree in a relevant field is a plus
Experience in quality management, operations management, or financial control functions
Relevant certifications such as Six Sigma (Green/Black Belt), PMP, Lean, or equivalent are a plus
Experience handling customer escalations or complaints within a service delivery environment
Company
DXC Technology
DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services.
10001+ employees
H1B Sponsorship
DXC Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (78)
2023 (175)
2022 (146)
2021 (123)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$755.01M2025-12-02Post Ipo Debt· $755.01M
2017-04-03IPO
Leadership Team
Raul Fernandez
President and Chief Executive Officer
Kaveri Camire
SVP and Chief Marketing Officer
Recent News
2026-01-08
2026-01-07
Company data provided by crunchbase