Project Manager – Global Support & eCommerce jobs in United States
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Cognizant · 2 days ago

Project Manager – Global Support & eCommerce

positionDallas, TX
timeFull-time
remoteOnsite
seniorityMid Level
money$64K/yr - $75K/yr

Cognizant is one of the world's leading professional services companies, redefining clients' business, operating, and technology models for the digital era. They are seeking a Project Manager to manage the Global Tier 1 Support Team for eCommerce programs, ensuring timely resolution of escalations and overseeing case management using Salesforce and JIRA Support Portals.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
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H1B Sponsor Likelynote

Responsibilities

Manage Global Tier 1 Support Team for eCommerce programs, ensuring timely resolution of escalations
Oversee case management using Salesforce and JIRA Support Portals
Conduct weekly action meetings to address and resolve critical cases
Provide routine training to upskill Tier 1 team on new products, policies, and processes
Collaborate with cross-functional teams including Fulfillment Vendors, IT, and multiple Product & Program teams (CML, eLearning, Exam Vouchers, Continuing Education, Certifications, Compliance, Global TAC, and Enterprise Software)
Create and maintain process documentation to ensure ISO compliance
Develop standardized responses for clarity and consistency in customer communication
Diagnose, triage, and resolve support cases with a focus on prioritizing critical issues
Drive continuous improvement in support processes and customer experience

Qualification

Customer coordinationProcess documentationSalesforceJIRAMicrosoft OfficeProblem solvingCommunication skillsOrganizational skillsTeam collaborationDecision making

Required

Professionalism and character as a member of a highly trained organization
Enthusiastic, self-motivated, and persistent problem solver
Strong experience in partner, customer, vendor, and subcontractor coordination
Excellent communication and organizational skills
Ability to work in fast-paced environments and collaborate effectively with teams
Advanced proficiency in Microsoft Office and other business applications
Dependable, quick learner with strong decision-making skills

Benefits

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Company

Cognizant

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Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
dateFounded in 1994
location
Teaneck, New Jersey, USA
people-size10001+ employees
web-link
https://www.cognizant.com

H1B Sponsorship

Cognizant has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)

Funding

Current Stage
Public Company
Total Funding
$0.24M
Key Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO

Leadership Team

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Ravi Kumar S
Chief Executive Officer
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Anil Cheriyan
CTO / EVP Strategy & Technology
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Company data provided by crunchbase