Alpha Warranty Services · 1 day ago
Claims Adjuster - Auto Repair Specialist
South Jordan, UT
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22.25/hrAlpha Warranty Services is a veteran-owned business that provides vehicle service contracts and is looking for a Claims Adjuster - Auto Repair Specialist. In this role, you will leverage your automotive knowledge to assist repair shops in the claims process, ensuring accurate communication and documentation for customer service contracts.
Contact ManagementCustomer ServiceService Industry
Responsibilities
Use automotive knowledge to work directly with repair shops across the United States throughout the mechanical repair claim process
Communicate with the shops by phone and email to ensure a complete understanding of the necessary car repair and if it can be covered under the customer’s service contract, while accurately typing notes of the claim in our system
Provide accurate and efficient claim decisions for our customers, regardless of how complicated the repair may be
Document all claim details and decisions using our internal systems, including requesting approved claim payments
Collaborate with repair shops to address claim needs such as part orders, inspections, and communicating final claim decisions
Provide meaningful and innovative solutions to challenging problems, whenever possible
Other responsibilities and projects as assigned by your manager
Qualification
Required
Some customer service experience is required
Clear and professional verbal and written English communication skills
Comfortable navigating current technology such as computers, phones, internet, and various software
Accurate typing skills with a speed of at least 30+ WPM
Ability to successfully collaborate, problem solve, and listen, with a great attention to details
Capacity to embrace change and new opportunities as we continue to grow
High school diploma or GED equivalent is required
Preferred
Call center experience is strongly preferred, but not required
Bilingual Spanish/English skills are highly valued and paid more, but not required
Benefits
Up to $400 monthly performance bonus!
$500 sign-on bonus after 6-months!
Full benefits package (Medical, Dental, Vision, 401k, etc) with generous company contributions
Paid Time Off and Paid Holidays
Tuition Assistance from day one
Monday-Friday schedules – NO WEEKENDS
A state-of-the-art office building with awesome perks
Onsite fitness center
Basketball court
Game room with bowling alley
Ergonomic Workstations
Health insurance options with generous company contributions.
Dental and Vision coverage.
Life and Disability insurance (100% company paid + options for more!)
Competitive 401K matching.
Paid Volunteerism Time Off (VTO) to support your community.
Legal and Pet insurance options.
Free Roadside Assistance for your personal vehicle.
Tuition Assistance Program with immediate eligibility.
Ongoing professional training and development.
Employee incentive and recognition programs
Company
Alpha Warranty Services
provides a full line of unique and valuable vehicle service contract programs.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Robinson
Chief Operating Officer
Darin Ramos
Chief Sales Officer
Company data provided by crunchbase