Centric Brands · 2 months ago
Sales Operations Coordinator
US-NY-New York
Full-time
Hybrid
Mid Level
$60K/yr - $65K/yr
3+ years expCentric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments. The Sales Operations Coordinator for Centric Brands’ Kids Division plays a key role in supporting the sales process from order creation through to delivery, ensuring operational accuracy and exceptional customer service.
ApparelBeautyFashionJewelry
Responsibilities
Respond to customer inquiries via phone and email regarding orders, shipments, and deliveries, ensuring timely and accurate communication
Accurately enter and manage orders in the system; troubleshoot and resolve issues related to oversold items, late deliveries, substitutions, and customer-specific requirements
Maintain backup documentation for all orders and communication for audit and resolution purposes
Support house sales representatives with order entry, order adjustments, and tracking sample needs
Act as the main point of contact between Sales, Production, Operations, Imports, and Shipping to ensure smooth order flow and timely delivery
Track and update the status of POs, shipments, and inventory; proactively communicate updates to internal and external stakeholders
Partner with customer compliance departments to maintain compliance documentation and execute customer-specific routing and labeling requirements
Lead the new vendor setup process, collaborating with customer operations, legal, and accounting to ensure timely completion
Generate and distribute reports using SAP and Excel to track order fulfillment, delivery performance, and customer account status
Research and analyze shipping discrepancies, delayed deliveries, and inventory availability to provide resolutions and insights
Support ad hoc reporting needs for sales, operations, and customer service teams
Qualification
Required
3+ years of experience in sales operations, customer service, or order management, preferably in the wholesale or fashion/apparel industry
Proficient in Microsoft Excel; experience with SAP is a strong plus
Exceptional organizational skills and keen attention to detail
Strong written and verbal communication skills
Ability to multi-task, prioritize effectively, and work under tight deadlines
Self-motivated, collaborative, and able to think critically and solve problems independently
Customer-focused with a strong sense of urgency and accountability
Preferred
Bachelor's Degree preferred
Benefits
Medical
Dental
Vision
Matching 401(k)
Summer Fridays
Generous PTO
Merchandise discounts
Excellent career development opportunities
Company
Centric Brands
Centric Brands is an apparel and accessories company that sells accessories for children, women, and men.
1001-5000 employees
H1B Sponsorship
Centric Brands has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (4)
2022 (9)
2021 (6)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Jason Rabin
Chief Executive Officer
A
Andrew Gluckman
Senior Vice President/Division Head of Soft Accessories and Seasonal Footwear
Recent News
Company data provided by crunchbase