CompTech Computer Technologies ยท 5 days ago
Critical Cloud & Infrastructure IT Support Specialist
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $110K/yr
6+ years expCompTech is a service-oriented program management and technical company dedicated to building lasting relationships with various clients. They are seeking a qualified Critical Cloud & Infrastructure IT Support Specialist to support mission-critical environments, ensuring high levels of system availability, performance, and security while adhering to compliance standards.
Information TechnologyProject ManagementSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Diagnosing, analyzing and resolving technical issues in response to customer-reported incidents and service requests, ensuring timely resolution in accordance with established service levels
Performing planning and analysis of IT support workflows and operational processes to improve efficiency, effectiveness, and service quality
Researching, analyzing, and reporting on incident trends, recurring issues, and system performance patterns to support root cause analysis and continuous improvement initiatives
Developing and maintaining problem tracking databases and knowledge repositories to support incident management, reporting, and operational transparency
Creating technical documentation and training materials and conducting computing and information systems training sessions for end users and support staff
Installing, configuring, troubleshooting, and maintaining hardware, software, and peripheral devices in support of enterprise and mission-critical systems
Performing system backup, restoration, and recovery operations to ensure data integrity, system availability, and continuity of operations
Consulting with users and stakeholders to identify system requirements, operational needs, and functional gaps, providing recommendations for solutions
Conducting feasibility studies, alternatives analyses, and trade-off assessments to support technical decision-making and system enhancements
Preparing business cases, technical justifications, and supporting documentation for proposed system improvements or investments
Ensuring strict adherence to DoD and DLA information security and cybersecurity policies, including the application of security controls, risk management principles, and continuous monitoring practices
Supporting compliance with RMF, NIST, and applicable DoD cybersecurity standards, ensuring systems are operated and maintained in a secure and authorized state
Qualification
Required
Must hold Active Top Secret Security Clearance
Six (6) years of progressive experience in the field of Information Processing including hands-on experience supporting Department of Defense (DoD) IT hosting solutions
Three (3) years of specialized experience in Information Processing involving a range of hardware/software solutions
Two (2) years of concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware
A combination totaling at least three (3) certifications, one (1) from each of the following categories: IA Level: IAT-II, Cloud Engineer/Architect, and AWS/Azure/Oracle certifications
Must have ACTIVE Top Secret Security Clearance to be considered for this role
Benefits
Benefits
401k
Matching
Company
CompTech Computer Technologies
CompTech is a specialized provider of information technology (IT),engineering, and program management services to federal, state and local government.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase