CompTech Computer Technologies · 3 days ago
Cloud IT Support Specialist
United States
Full-time
Remote
Senior Level
$75K/yr - $85K/yr
6+ years expCompTech Computer Technologies is a service-oriented program management and technical company focused on building lasting relationships with clients. They are seeking a qualified Cloud IT Support Specialist to support mission-critical cloud and infrastructure environments, ensuring high levels of system availability, performance, and security while complying with DoD cybersecurity policies.
Information TechnologyProject ManagementSoftware
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Stefanie Wallace
Responsibilities
Diagnosing, analyzing and resolving technical issues in response to customer-reported incidents and service requests, ensuring timely resolution in accordance with established service levels
Performing planning and analysis of IT support workflows and operational processes to improve efficiency, effectiveness, and service quality
Researching, analyzing, and reporting on incident trends, recurring issues, and system performance patterns to support root cause analysis and continuous improvement initiatives
Developing and maintaining problem tracking databases and knowledge repositories to support incident management, reporting, and operational transparency
Creating technical documentation and training materials and conducting computing and information systems training sessions for end users and support staff
Installing, configuring, troubleshooting, and maintaining hardware, software, and peripheral devices in support of enterprise and mission-critical systems
Performing system backup, restoration, and recovery operations to ensure data integrity, system availability, and continuity of operations
Consulting with users and stakeholders to identify system requirements, operational needs, and functional gaps, providing recommendations for solutions
Conducting feasibility studies, alternatives analyses, and trade-off assessments to support technical decision-making and system enhancements
Preparing business cases, technical justifications, and supporting documentation for proposed system improvements or investments
Ensuring strict adherence to DoD and DLA information security and cybersecurity policies, including the application of security controls, risk management principles, and continuous monitoring practices
Supporting compliance with RMF, NIST, and applicable DoD cybersecurity standards, ensuring systems are operated and maintained in a secure and authorized state
Qualification
Required
Must hold Active Top Secret Security Clearance
Six (6) years of progressive experience in the field of Information Processing including hands-on experience supporting Department of Defense (DoD) IT hosting solutions
Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions
Two (2) of which are concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware
A combination totaling at least three (3) certifications, one (1) from each listed category
IA Level: IAT-II: One (1) of the following: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP, CASP+ CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH
One of the following: Google Associate Cloud Engineer, Google Professional Cloud Architect
One of the following: AWS Certified Cloud Practitioner, AWS Certified Security – Specialty, AWS Certified Solutions Architect – Associate, AWS Certified Solutions Architect – Professional, AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified Azure Security Engineer Associate, Oracle Cloud Infrastructure Cloud Operations, Red Hat Certified Engineer
Must have ACTIVE Top Secret Security Clearance to be considered for this role
Benefits
Benefits
401k
Matching
Company
CompTech Computer Technologies
CompTech is a specialized provider of information technology (IT),engineering, and program management services to federal, state and local government.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase