Chick-fil-A Corporate Support Center · 5 days ago
Principal Program Lead, Restaurant Financial Data & Systems
US-GA-Atlanta
Full-time
Hybrid
Senior Level, Lead/Staff
6+ years expChick-fil-A Corporate Support Center is seeking a Principal Program Lead for their Restaurant Financial Data & Systems team. This role is responsible for leading complex projects and programs, focusing on the deployment and experience strategy for the HRIS ecosystem impacting Operators and Team Members.
Customer ServiceFood and BeverageHospitalityRestaurantsSnack Food
Responsibilities
Establish and implement vision and strategy for Restaurant HRIS deployment and experience needs (e.g., go-to-Restaurant and deployment strategies such as release planning or device procurement strategies, programmatic roadmapping, change management strategy and impact readiness, etc.)
Develop, document, and equip Workforce Management and Payroll Program Leads, in partnership with program teams, with strategic messaging to effectively and consistently educate key stakeholders on the HRIS ecosystem
Influence and shape the Operator engagement and implementation experience strategies and execution approaches of 3rd-party vendors within the ecosystem
Leverage an advanced level of expertise for overall digital experience and adoption strategy across legacy and 3rd party vendor options
Serve as skilled relationship builder with business partners
Oversee execution in support of the strategy and roadmap, including large, complex cross-functional projects
Includes selection and oversight of External Workers and/or day-to-day oversight of Staff, including overseeing execution and distribution of work and prioritization as well as identifying and executing changes needed in External Worker support
Independently and proactively communicate with, seek input from, and navigate complex tradeoff and prioritization challenges with key stakeholders who may hold divergent perspectives and opinions
Independently present to and influence broad stakeholder groups across the organization, among Operators and 3rd-party vendors
Deliver high-stakes, complex messages with cross-functional partners and/or vendors, such as portfolio-wide roadmaps and critical program updates, and develop associated visual aids, slides, and other materials to support the conversation
Qualification
Required
Bachelor's Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired
6-8 years of experience
Strong interpersonal skills, attention to detail, and project management experience
Demonstrates preparation, timeliness, and consistency in all forms of communication (verbal, presentations, written, and visual materials)
Demonstrates ability to proactively and effectively communicate with stakeholders holding divergent perspectives and opinions
Demonstrated experience with change management
Self-starter who sees needs and proactively identifies and completes tasks to meet the needs
Exhibits a personal desire for excellence and requires minimal supervision
Ability to adapt to evolving business needs and priorities
Preferred
9+ years of experience
PROSCI
PMP
Experience leading others in project teams, cross-functional teams, or people leadership
Relevant experience in project management, business process initiatives, and/or system implementations or initiatives
Demonstrated experience leading large-scale initiatives, particularly components of large-scale technology implementations
Relevant experience in HRIS technology (payroll, timekeeping, and/or scheduling)
Familiarity with and understanding of the labor environment within the restaurant and/or retail industry
Company
Chick-fil-A Corporate Support Center
At its Atlanta headquarters, known as the Corporate Support Center, Chick-fil-A, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Cathy
CEO
Brent Ragsdale
Senior Vice President, Chief Financial Officer
Recent News
2026-01-11
Business – Latest Financial & Stock Market News | New York Post
2026-01-07
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