Pearster · 1 day ago
NOC Specialist (Remote - Latam)
United States
Full-time
Remote
Entry, Mid Level
2+ years expPearster is seeking a NOC Specialist to join the Network Operations team at TeraGo. This role involves monitoring network performance, troubleshooting connectivity issues, and supporting network incidents while working closely with senior engineers to ensure network stability and service availability.
Cloud SecurityConsultingInformation Technology
Responsibilities
Monitor network performance, availability, and alerts using NOC monitoring tools
Identify, troubleshoot, and resolve network and connectivity issues (Layer 1–3)
Provide Tier 1 / Tier 2 NOC support, escalating complex issues when required
Handle customer and internal tickets, ensuring accurate tracking and timely resolution
Support incident management, outages, and service degradation events
Perform basic network configuration and validation on routers, switches, and firewalls under guidance
Assist with network changes, maintenance windows, and service provisioning
Communicate clearly with customers and internal teams about incidents and resolutions
Follow NOC processes, SLAs, and escalation procedures
Participate in shift rotations and occasional on-call coverage
Qualification
Required
Latam Resident
Fluent English
Background in technical support with hands-on exposure to networking tasks
2+ years of experience in a NOC, Service Desk, or Network Support role
Solid understanding of TCP/IP, DNS, DHCP
Solid understanding of VLANs, routing & switching fundamentals
Basic knowledge of routing protocols (OSPF, BGP – at a foundational level)
Experience working with Cisco routers and switches (configuration, troubleshooting, logs)
Familiarity with network monitoring tools (Zabbix, SolarWinds, Intermapper, or similar)
Basic understanding of firewalls and WAN technologies (SD-WAN is a plus)
Comfortable working with ticketing systems and documenting incidents
Good communication skills and a customer-service mindset
Preferred
Cisco CNNA Certification (nice to have)
Benefits
Work from anywhere with true flexibility and freedom.
Recharge confidently with dedicated paid time off.
Advance your career with fully covered international certifications.
Access coworking spaces worldwide whenever you want a professional setup.
Strengthen your English and expand your global reach.
Connect and have fun with activities that unite our international team.
Feel appreciated with personalized gifts and a thoughtful welcome kit.
Grow our community and earn through our referral program.
Company
Pearster
Pearster offers cloud consultancy and bridges tech talent gaps, focusing on long-term relationships and specialized cloud services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Juan P. Barrirero
Chief Executive Officer
Company data provided by crunchbase